About the role: As an IT Support Specialist , you will
be responsible for keeping Everlab’s day-to-day technology running
smoothly. You’ll be the first point of contact for IT support
across the business, ensuring our team can work efficiently,
securely, and without unnecessary friction. You’ll play a critical
role in supporting onboarding/offboarding, device and account
management, troubleshooting, and improving the systems and
processes that underpin how we operate. In addition to BAU support,
you will also be part of Everlab’s ongoing IT and operational
projects as we scale - helping implement improvements across
tooling, security, and systems in a fast-growing healthcare
company. This is a full-time role, based in our Melbourne office.
It’s ideal for someone who thrives in a dynamic environment, enjoys
helping others, and takes pride in making things work reliably
behind the scenes. Responsibilities and scope: Help desk and BAU
support: Be the first point of contact for IT support requests
across the business. Troubleshoot issues across laptops, devices,
SaaS tools, and networks, ensuring timely resolution and a great
team experience. Onboarding and offboarding: Manage end-to-end
onboarding and offboarding for new starters and departing team
members, including laptop setup, access provisioning, permissions,
and security requirements. Device and asset management: Maintain
and manage laptops, peripherals, and IT inventory. Track assets,
coordinate repairs/replacements, and ensure devices are deployed
securely and consistently. Account and access administration:
Manage user accounts, licences, and access across our core systems
(e.g. Google Workspace, Slack, VPN, password management tools).
Ensure access is appropriate, secure, and aligned with
least-privilege principles. Projects and improvements: Be part of




ongoing IT and operational projects to support Everlab’s rapid
growth — including improvements across tooling, security,
onboarding, and IT workflows. Systems and process improvement:
Identify recurring issues and improve IT workflows through better
documentation, standardisation, automation, and scalable processes
as Everlab grows. Security and operational hygiene: Support BAU
security practices such as MFA enforcement, patching, backups,
device compliance, and incident response coordination (in
partnership with external vendors as needed). Vendor coordination:
Work with external IT providers, managed services, and hardware
vendors to ensure smooth delivery of services, escalations, and
improvements. What we are looking for: Availability: Full-time,
based in our Melbourne office. Experienced and hands-on: 2+ years
of experience in IT support, help desk, or a similar BAU-focused
role. Experience supporting a growing team is a plus. Strong
technical foundations: You’re confident troubleshooting common
issues across Mac devices, networking basics (Wi-Fi/VPN),
printers/peripherals, and SaaS applications. Tech-savvy and
process-minded: You’re comfortable working across modern IT tooling
and admin consoles (e.g. Google Workspace, Slack). Experience with
MDM tools (JumpCloud and Intune) and ticketing systems is a plus.
Service mindset with great communication: You enjoy helping
non-technical teammates and can explain technical issues clearly,
calmly,



and without jargon. You care about delivering a
high-quality support experience. Detail-oriented with a big-picture
mindset: You pay attention to the details (security, permissions,
documentation) while also understanding how IT enables the business
to scale. Ownership mindset with strong autonomy: You are motivated
by what’s best for Everlab long term, and you’re confident in
making sound decisions independently. You thrive in an autonomous
workplace, taking full responsibility for outcomes while being
proactive in learning and improving. Whether it’s resolving an
urgent support issue, improving onboarding, or tightening device
security, you understand that excellence means caring about the
details, acting with initiative, and always raising the bar. Nice
to have: Healthcare or startup experience: You have experience
working in healthcare, high-growth startups, or investor-backed
companies, and you’re comfortable supporting teams that move
quickly and need reliable systems without heavy process. Working at
Everlab: Do work that matters: We’re building the future of
preventive health. Use your skills to prevent disease, improve
access to personalised care, and reduce pressure on the health
system. Work-life flexibility: Hybrid working with 2 to 3 days in
the office, plus flexibility to manage life beyond the 9 to 5 when
it matters. Experience Everlab as a customer: Full access to the
Everlab health program, provided after successfully passing
probation. Share in our success: Employee Share Option Plan
included as part of your total remuneration. We grow together.
People you’ll love working with: A welcoming, mission-driven team
of smart, thoughtful people doing meaningful work. Applications
close Sunday, March 1st 11:59pm.

📌 IT Support Specialist (Victoria)
🏢 Everlab
📍 Victoria