Peninsula Plus At Peninsula Plus , we’re more than an
allied health practice – we’re a values‑driven team committed to
community, connection, empowerment, integrity, inclusion, and
innovation. We support children, adults, families, and carers
through high‑quality, person‑centred allied health services, and
we’re looking for a Bookings Coordinator to play a pivotal role in
making that support possible. About the Role As our Bookings
Coordinator , you will be responsible for managing and optimising
clinician calendars to ensure services are delivered efficiently
and clients receive timely, exceptional support. You’ll act as a
subject‑matter expert within the customer service team, contribute
to process improvements, and support the smooth operation of our
booking and intake systems. This role is ideal for someone who
thrives in a fast‑paced environment, enjoys problem‑solving, and
takes pride in delivering outstanding customer service. Key
Responsibilities Coordinate initial client enquiries, bookings,
waitlists, cancellations, and rescheduling Ensure clinician
calendars are fully booked and optimised to support service
delivery goals Act as a point of reference and support for the
customer service and the wider team Respond to client and
stakeholder enquiries via phone and email within required
timeframes Maintain accurate documentation, and waitlists in line
with compliance requirements Contribute to continuous improvement




across bookings and customer service processes Identify and
implement innovative ways to improve booking efficiency and client
experience About You You’re organised, proactive, and confident in
managing complex scheduling and stakeholder communication. You
bring a calm, client‑centred approach and enjoy working
collaboratively across teams. You’ll bring: Demonstrated experience
in client services, bookings, or healthcare administration
Confidence handling high‑level client enquiries and resolving
concerns professionally Proficiency in practice management systems
(e.g. PracSuite or similar) Intermediate Microsoft Office skills
(Excel, Word, Outlook) Understanding of healthcare funding models
such as NDIS, Medicare, TAC, DVA, or Private Health Strong
communication, time‑management, and organisational skills High
attention to detail and commitment to accurate record‑keeping A
solutions‑focused mindset with the ability to adapt to changing
priorities Why Join Peninsula Plus? Be part of a values‑led,
inclusive, and cutting-edge organisation Make a meaningful impact by
supporting clients, families, and clinicians Work collaboratively
within a supportive and engaged team Contribute to service
improvements that genuinely enhance client experience If you’re
passionate about customer service, enjoy working behind the scenes
to make a real difference, and want to be part of a purpose‑driven
allied health organisation, we’d love to hear from
you.

📌 Booking Coordinator (Victoria)
🏢 Peninsula Plus
📍 Victoria