About the role

We’re seeking a proactive and customer-focused IT Support and Security Analyst to join our Melbourne team. In this role, you’ll provide Level 2 support across end‑user technology, cloud platforms, and modern Microsoft environments, while also supporting cyber security initiatives including alert monitoring, phishing simulations, incident response, and awareness programs.

Qualifications

- 3–5 years’ experience in a Level 2 IT support, desktop support, or similar infrastructure role
- Strong experience with Microsoft 365, Intune, Entra ID, and Azure Virtual Desktop
- Exposure to cyber security operations (alert triage, incident response, SIEM/MDR environments)
- Experience with scripting and automation (ideally PowerShell)
- Solid understanding of desktops, operating systems, networking, and end‑user environments
- Strong troubleshooting ability and a customer-first mindset
- Excellent communication and collaboration skills
- Proactive attitude, attention to detail, and a willingness to learn

Day‑to‑day responsibilities

- Providing Level 2 support across desktop, software, hardware, and end‑user issues
- Supporting and administering Microsoft 365, Intune, Entra ID, and Azure Virtual Desktop
- Assisting with device provisioning, application deployment, and user administration




- Monitoring and responding to cyber security alerts, incidents, and remediation activities
- Supporting phishing campaigns and cyber security awareness initiatives
- Collaborating with internal teams and external vendors to troubleshoot and improve services
- Maintaining documentation, asset registers, and support procedures
- Supporting meeting room technology and audio‑visual systems
- Contributing to continuous improvements across IT support, cloud, and security operations

Perks of working with us

- Opportunity to work across both IT support and cyber security
- Exposure to modern cloud and workplace technologies
- Supportive and collaborative team environment
- Ongoing learning and professional development opportunities
- A role where you can genuinely contribute to service improvement and security uplift

Diversity, equity and inclusion statement

William Buck is committed to creating an inclusive workplace where diverse perspectives are celebrated, and everyone feels valued. Prior to the next step in the recruitment process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment process.

#J-18808-Ljbffr

📌 IT Support and Security Analyst (Melbourne)
🏢 William Buck
📍 Melbourne