ATS Solutions is looking for a Level 1 Systems Engineer to join our Perth-based service desk team. This is a hands‑on support role working across a diverse portfolio of MSP clients. You will be the first point of contact for client technical issues, resolving common user‑facing problems remotely and occasionally on‑site, while escalating more complex issues to our Level 2 and Level 3 engineers.

What You’ll Do

- Technical Support
- Identity & Access Support Resolve authentication and account access issues across cloud and on‑premises environments.
- Collaboration Tools Support Troubleshoot communication and file sync problems across business productivity platforms.
- Printer & Peripheral Support Handle printer setup, driver issues, and network printer configuration.
- Remote Access & Connectivity Support VPN, remote desktop, and basic network connectivity issues.
- Business Application Support Assist with standard office software and common line‑of‑business applications.
- Identity and Access Administration Provision and manage user accounts, groups, and shared resources across business systems; handle permission delegation, group membership, and software licence management; configure email security rules, access exceptions, and basic mail routing tasks; manage user access to shared sites, folders, and collaborative resources.




- Security Triage Acknowledge and triage endpoint protection and monitoring alerts; review quarantined items, compromised account indicators, and Defender alerts; and elevate malware, suspicious activity, and policy breaches to senior engineers.
- Documentation & Communication Maintain detailed client network documentation in our CRM; create knowledge‑base articles for common issues; log accurate time entries and manage ticket workflows; communicate effectively with clients at all technical levels.

What We’re Looking For

- 1–2 years of IT support experience in an MSP, help desk, or corporate workplace.
- Solid understanding of Microsoft 365, Entra ID, and Windows 10/11.
- Basic networking knowledge: TCP/IP, DNS, DHCP, VPN concepts.
- Strong troubleshooting mindset and clear written/verbal communication.
- Ability to manage multiple tickets, prioritise under pressure, and follow process.
- Self‑motivated with a genuine desire to grow toward Level 2.
- Microsoft 365 Fundamentals, CompTIA A+, or Network+.
- Experience with Microsoft Intune, Autopilot, or ConnectWise PSA.
- PowerShell or scripting fundamentals.
- VoIP/phone system administration (3CX preferred).
- ITIL Foundation.

What We Offer

- Clear pathway from Level 1 to Level 2 and beyond.
- Supportive team environment with mentoring from senior engineers.
- Professional development and certification support.

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📌 Helpdesk Analyst (City of Stirling)
🏢 ATS Solutions
📍 City of Stirling