Lead User Researcher This is a full-time permanent
opportunity to join the Local Peoples team, with your first project
supporting the Digital Transformation Agency (DTA) and the
Australian Government’s digital procurement platform, BuyICT. Local
Peoples is a strategic design consultancy partnering with
Australian Government agencies to deliver human-centred design,
research, and service design outcomes that improve public services
and user experiences across Australia. In this role, you will
contribute to meaningful digital transformation work that directly
improves how government services are designed and delivered. About
the first project: You will be embedded within the Digital
Transformation Agency (DTA), working as part of a multidisciplinary
research team supporting the BuyICT platform. You will lead and
deliver end-to-end user research activities, ensuring user needs
are effectively represented and translated into actionable insights
that inform design, product, and policy decisions.
Responsibilities: Lead end-to-end user research activities across
discovery, design, and delivery phases Plan and conduct research
methods including user interviews, usability testing, workflow
mapping, and analysis of existing data Synthesize findings into
clear insights, recommendations, and actionable outputs Produce
high-quality deliverables including reports, personas, journey
maps, and wireframes Collaborate with designers, product teams, and
policy stakeholders to embed user-centred design practices Engage
and manage senior stakeholders, facilitating alignment and
decision-making Advocate for accessibility, usability, and strong
user experience across digital services Contribute to improving
research standards, tools, and practices within the t eam
Qualifications: Strong experience leading user research in complex




digital environments Deep understanding of human-centred design and
UX research methodologies Proven ability to translate research into
actionable insights that influence product and policy decisions
Experience working in multidisciplinary, agile teams Government
experience is highly desirable but not essential Essential
Criteria: User Research – SFIA Level 5: Leads and drives user
research activities, synthesising insights and informing
decision-making at scale Stakeholder Relationship Management – SFIA
Level 5: Manages senior stakeholder engagement, facilitates
communication, and supports business decision-making User
Experience Analysis – SFIA Level 5: Leads UX analysis activities
and contributes to frameworks, standards, and accessibility
practices Residency and Clearance: Must hold an active Baseline
Security Clearance (mandatory) Must be an Australian Citizen
Location and Working Arrangements: ACT and NSW locations Hybrid
working model 8 hours per day, up to 40 hours per week Who are
Local Peoples? Local Peoples is a strategic research and design
studio based in Melbourne and Canberra. Our mission is to design
healthy, resilient and resourceful communities. We are proud to be
a certified B-Corporation with a strong focus on our social,
environmental and economic impact. We work across brand and digital
design, place and experience design,, content and community
engagement. Our key partners include state and local government,
social enterprises,



universities and large commercial
organisations. All are experiencing complex challenges right now
and we believe that design research, thinking and delivery can help
to solve these challenges and make positive change for people and
the planet. We produce www.mattersjournal.com , a publication and
community of 100K+, which focuses on design-led social innovation
and impact. Why join Local Peoples? Representative and inclusive -
we are dedicated to building an inclusive and accessible workplace
for people from diverse backgrounds Impact driven - work towards
achieving real impact for people and the workplace Fantastic
culture - driven by a welcoming, supportive and cooperative team
environment Professional support for design excellence - benefit
from being a part of one of Australia’s fastest growing design and
delivery communities Adaptable working arrangements - including the
ability to work remotely Market rate salaries - attractive
remuneration packages in line with the market rate Flexible
employment types - including the preference for permanent, but will
consider contracting Local Peoples proudly supports the LGBTQ+
community, neurodiverse individuals, and First Nations people. We
are committed to creating inclusive spaces where everyone,
regardless of their identity, feels valued and respected. Together,
we strive for equality and a positive future for all. Local Peoples
works, creates, and plays on the lands of the Wurundjeri, Bunurong,
and Wathaurong peoples of the Kulin Nation, land which has never
been ceded. We thank them for caring for this land for over 40,000
years and recognize and pay our deepest respect to Elders past,
present, and emerging. This always was and always will be
Aboriginal land

📌 Lead User Researcher (Australian Capital Territory)
🏢 Local Peoples
📍 Australian Capital Territory