Drive Membership Growth. Coach Your Team. Create Unforgettable Member Experiences. The Opportunity: As a Membership Manager, you’re the heartbeat of your club, leading a high-energy team of Member Support Consultants to drive membership growth and keep the club buzzing. You’ll be all-in on both attracting new members and keeping current members inspired, engaged, and coming back for more. You own the full member journey, from joiners to leavers, and make sure front desk operations and service standards are nothing short of exceptional. As a coach and mentor, you empower your team with the skills, confidence, and clarity to smash their goals. With sharp sales smarts, commercial insight, and people‑first leadership, you’ll shape a culture that excites prospects to join and motivates members to stick with their fitness journey. At Goodlife, your leadership doesn’t just hit sales targets, it empowers your team and members to reach their personal best and transform their lives.

Key Responsibilities

- Manage the daily workflow of the MLS team ensuring the club reaches monthly sales targets
- Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
- Create a structure to ensure that the MLS team achieves their daily minimum performance criteria
- Assist with the delivery of sales training to develop the MLS team
- Achieve member retention and growth budgets on a monthly basis
- Ensure that enquiries via phone, email or in person are responded to within 24hours




- Support the Club and Regional Manager in developing initiatives to drive membership growth
- Support the Club Manager in developing the MLS fortnightly roster

About You

- Proven sales and customer service experience with a clear ability to hit KPIs
- Understanding of the cycle of selling, and various sales techniques including up‑selling and cross‑selling
- Previous experience of managing the customer journey to achieve successful outcomes – understanding of customer retention strategies and metrics is highly regarded
- Previous experience of managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates

What We Can Offer You

- Base salary + uncapped commissions with realistic earnings of $80k+
- Free all‑club access, 24/7 Goodlife membership
- Extra benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
- Career paths to club management and opportunities within the Fitness and Lifestyle Group

Diversity & Inclusion

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day. We are proud of who we are and who we work for. We believe in encouraging individuality and acknowledging the value diversity and inclusivity bring to our organisation. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability, and from other diverse backgrounds.

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📌 Membership Manager | Burleigh Waters (Queensland)
🏢 300 Goodlife Operations
📍 Queensland