Travel Consultant (Cruiseabout) - Mornington, Victoria

Job no: 531700

Brand: Cruiseabout

Work type: Full time

Location: Victoria

Categories: Sales and Customer Service

Overview

Turn your love of cruising into a dream career! Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our Mornington store. If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.

What you’ll be doing

As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget.

Key Responsibilities

- Quote, book, and invoice cruise bookings and packages with accuracy and flair
- Achieve monthly sales targets and KPIs
- Deliver outstanding service across walk‑in, email, and phone enquiries
- Maximise every opportunity through upselling and cross‑selling
- Monitor and action all relevant mailboxes daily
- Maintain strong product knowledge to confidently recommend the perfect cruise

Who we’re looking for

You’re passionate, driven, and love working toward results, especially when travel is involved.

You’ll bring

- Proven customer service experience with exposure to sales targets
- Previous travel or cruise experience (preferred but not essential)
- GDS experience (preferred but not essential)
- A keen eye for detail and strong problem‑solving skills
- The ability to thrive in a fast‑paced environment
- Motivation, organisation, and a love of exceeding expectations

What’s in it for you?





- Cruise perks galore; opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures
- Industry travel discounts and eligibility for sponsored familiarisation cruises across the globe
- Backed by Flight Centre Travel Group Australia, a certified Great Place to Work® (ANZ)
- We’re an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds
- Tailored Learning & Development pathways, including in‑depth cruise product training
- Exclusive Staff Perks: Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
- Endless career opportunities; grow your career across our global network – we proudly promote from within
- Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives
- Employee Assistance Program for mental health support
- Awards nights, team celebrations, and opportunities to attend global conferences
- Paid parental and volunteer leave, plus opportunities to support charities
- Committed to protecting the oceans and responsible sustainable practices; support for Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Equal Opportunity Employer Statement

We’re an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds.

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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📌 Travel Consultant (Mornington)
🏢 Cruiseabout
📍 Mornington