CSR is seeking a Customer Service Representative to support CSR brands. You'll play a pivotal role in delivering exceptional service experiences to our customers across Australia. This is more than just answering calls — it's about being a trusted advisor, a problem‑solver, and a brand ambassador.

Based in Minto, you’ll be the first point of contact for a wide range of customer inquiries, helping builders, tradies, and homeowners navigate our product offerings and find solutions that suit their needs. Whether it’s recommending the right product for a specific application, managing sample requests, or following up on previous interactions, your ability to listen, understand, and respond effectively will be key to your success.

Key Responsibilities

- Deliver exceptional customer service by meeting Grade of Service and SLA targets.
- Handle inbound calls across CSR brand queues, identifying customer needs and providing tailored product advice.
- Respond promptly to emails, web forms, and voicemails, ensuring all interactions are recorded accurately in CRM.
- Continuously build product knowledge through self‑learning and training.
- Collaborate with team members and leadership to improve processes and customer outcomes.
- Uphold respectful, professional communication with internal departments and external partners.
- Embrace recent systems, tools, and techniques introduced through workshops and training.





What You’ll Bring

- A strong aptitude for learning and self‑development.
- Ideally, an understanding of the building process.
- Previous experience in a customer service role, preferably in construction or trade environments.
- Skilled in both inbound and outbound call handling.
- Ability to multitask – talk and type simultaneously.
- Excellent communication and interpersonal skills.
- Calm, respectful, and positive under pressure.
- Quick learner with strong attention to detail.

What we offer

- Supportive and collaborative culture that fosters innovation and inclusion. You’ll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- Rewarding career with on‑the‑job learning, development, and upskilling opportunities within and across our brands.

We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

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📌 Customer Service Representative - Minto (City of Sydney)
🏢 CSR Springboard
📍 City of Sydney