TeamViewer provides a leading Digital Workplace
platform that connects people with technology—enabling, improving
and automating digital processes to make work work better. Our
software solutions harness the power of AI and shape the future of
digitalization. We believe that our diverse teams and strong
company culture are key to the success of our products and
technologies, that hundreds of millions of users around the world
and around 645,000 customers across all industries rely on. With
more than 1,900 employees worldwide, we celebrate the unique
perspectives and talents that each individual brings to the table
and foster a dynamic work environment where new ideas thrive. Are
you ready to join our team and make an impact? Responsibilities As
a Level 1 Customer Support Specialist, you will be the first point
of contact for customers seeking help with technical or
account-related queries. You’ll troubleshoot technical issues and
guide customers toward effective solutions while delivering a
positive, empathetic experience. This role is ideal for someone who
enjoys helping people, learning new technology, and would like to
grow their career in a rapid-paced SaaS environment. Provide
technical and accounting support via phone, chat, and ticketing
system Identify customer needs and offer tailored solutions to
improve business efficiency Troubleshoot basic technical issues
using diagnostic tools and available resources Resolve customer
issues at first contact where possible, ensuring timely and
accurate outcomes Escalate complex cases to Level 2 Support




following defined processes Communicate clearly and professionally
with customers across all channels Provide empathetic,
customer-focused guidance Set clear expectations and follow through
on commitments Accurately document cases, troubleshooting steps,
and outcomes Follow established processes, SLAs, and communication
standards Contribute to internal documentation and knowledge
articles when needed Collaborate closely with teammates, Level 2
Support, Sales and Retention team Participate in coaching,
training, and regular team meetings Continuously build product
knowledge and stay up to date on new releases Requirements 2+ years
of experience working in a customer facing role, providing support
over the phone and by email Native-level fluency in Korean, with
strong written and verbal communication skills in English Knowledge
of operating systems and experience with at least two of the
following: Windows®, Mac OS X®, Linux®, iOS®, Android® Ability to
explain technical concepts to customers with varying technical
backgrounds Strong analytical and problem-solving mindset Ability
to multitask and work in a fast-paced support setting Ability
to learn quickly and adapt to new or updated software and processes




Preferred / Qualifications (Plus) Experience supporting SaaS or
technology products Familiarity with ticketing systems (e.g., Jira,
Freshdesk) Experience working in a multi‑language/multi‑region
support environment Qualifications in IT or other relevant
vocational education are advantageous What we offer Onsite
Onboarding in our Adelaide office for an optimal start Great
compensation and benefits packages including company achievement
bonus or sales bonus, company stocks and regular salary reviews
Public transport friendly offices Access to Corporate Benefits
platform with many discounts Regular Team events and company-wide
celebrations Open door policy , no dress code rules, frequent all
Hands and Leadership Lunches Work From Abroad Program allowing up
to 40 days of work outside your contracting country We celebrate
diversity as one of core values, join and drive one of the c-a-r-e
initiatives together with us! TeamViewer is an equal opportunities
employer and is committed to building an inclusive culture where
everyone feels welcome and supported. We C-A-R-E and understand
that our diverse, values-driven culture makes us stronger. As we
continue to grow as a company, we also focus on enabling our
employees to grow both personally and professionally. We are proud
to have an open and embracing workplace environment that will
empower you to be your best no matter your gender, civil or family
status, sexual orientation, religion, age, disability, education
level, or race.

📌 Customer Support Specialist - Korean Speaker (South Australia)
🏢 TeamViewer Germany
📍 South Australia