TeamViewer provides a leading Digital Workplace
platform that connects people with technology—enabling, improving
and automating digital processes to make work work better. Our
software solutions harness the power of AI and shape the future of
digitalization. We believe that our diverse teams and strong
company culture are key to the success of our products and
technologies, that hundreds of millions of users around the world
and around 645,000 customers across all industries rely on. With
more than 1,900 employees worldwide, we celebrate the unique
perspectives and talents that each individual brings to the table
and foster a dynamic work environment where new ideas thrive. Are
you ready to join our team and make an impact? Responsibilities As
a Customer Success Manager at TeamViewer, you will play a critical
role in ensuring our customers realize the full value of our
solutions. You will own a portfolio of customers, proactively drive
value and adoption, support business outcomes, and help maintain
and grow long-term relationships. Acting as a trusted advisor, you
will guide customers through their lifecycle journey from
onboarding to expansion while collaborating closely with Sales,
Support, Product, and Marketing teams. Acting as a trusted advisor,
you will guide customers through their lifecycle journey from
onboarding to renewal and expansion while collaborating closely
with Sales, Support, Product, and Marketing teams. Serve as the
primary onboarding to act for assigned customers, building strong,
long‑term relationships with key stakeholders and decision-makers.
Conduct regular business reviews (IE: QBRs and EBRs) to assess
adoption, performance, and alignment with customer goals. Drive
customer engagement by understanding their business needs and
recommending best practices for maximizing TeamViewer’s value. Lead




smooth onboarding journeys, ensuring customers are properly set up,
trained, and supported throughout the initial implementation phase.
Monitor usage and proactively identify opportunities to improve
activation, adoption, and product utilization. Identify customer
risks early and engage cross-functional teams to support retention
strategies. Manage churn risks and work with internal teams to
address customer challenges quickly and effectively. Champion
customer needs internally to remove obstacles and enhance their
overall experience. Identify expansion opportunities, such as
additional licenses, product add‑ons, or region/business unit
growth. Partner with Sales and Renewals to support upsell
conversations, prepare proposals, and drive successful contract
renewals. Collaborate with Support to address escalations and
ensure timely resolution of customer issues. Provide feedback to
Product Management based on customer insights, adoption patterns,
and feature requests. Work with Marketing and Enablement teams to
share customer success stories and contribute to knowledge‑base
content. Track key customer metrics such as adoption, usage trends,
health scores, and renewal forecasts. Maintain accurate and timely
documentation of all customer interactions within CRM and Customer
Success tools. Requirements Native-level Japanese and strong
English communication skills are required. 3+ years of experience
in Customer Success, Account Management, or a related customer




facing role in SaaS or technology. Strong communication and
interpersonal skills, with the ability to engage both technical and
non‑technical stakeholders. Proven ability to manage multiple
accounts and priorities in a fast‑paced environment. Demonstrated
success using data to drive decisions and improve customer
outcomes. Experience with remote connectivity, IT management, or
enterprise SaaS environments. Familiarity with CRM tools (e.g.,
Salesforce) and Customer Success platforms (e.g., Planhat,
Gainsight, etc.). Ability to manage cross-cultural relationships
and work effectively with global internal teams What we offer
Onsite Onboarding in our Adelaide office for an optimal start Great
compensation and perks packages including company achievement
bonus or sales bonus, company stocks and regular salary reviews
Public transport friendly offices Regular Team events and
company-wide celebrations Open door policy , no dress code rules,
frequent all Hands and Leadership Lunches Work From Abroad Program
allowing up to 40 days of work outside your contracting country We
celebrate diversity as one of core values, join and drive one of
the c-a-r-e initiatives together with us! TeamViewer is an equal
opportunities employer and is committed to building an inclusive
culture where everyone feels welcome and supported. We C-A-R-E and
understand that our diverse, values-driven culture makes us
stronger. As we continue to grow as a company, we also focus on
enabling our employees to grow both personally and professionally.
We are proud to have an open and embracing workplace environment
that will empower you to be your best no matter your gender, civil
or family status, sexual orientation, religion, age, disability,
education level, or race.

📌 Customer Success Manager - Japanese Speaker (South Australia)
🏢 TeamViewer Germany
📍 South Australia