Responsibilities will include, but are not limited to:

- Provide systems administration, monitoring and level 2 and level 3 technical support.
- System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
- Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
- Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
- Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
- Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
- Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers

• Delivery and operation - Technology Management - Application Support (ASUP) - Level 5

• Delivery and operation - Technology Management - System Software (SYSP) - Level 4

• Delivery and operation - Service Management - Problem Management (PBMG) - Level 5

Technical skills Minimum-





5 years’ experience supporting Government IT Systems / Relevant Microsoft certifications.

Essential criteria

1. • Strong technical skills and experience with application troubleshooting, diagnosing, testing and resolving customer issues.

2. • Experience with scripting languages (PowerShell) and task automation.

3. • Intermediate Transact SQL (T-SQL) skills and strong experience with SQL database products

4. • Experience working with software development teams and understanding of the Software Development Life Cycle.

5. • Knowledge of ITIL Incident, Problem, Change and Release Management processes.

6. • Strong problem-solving skill with the ability to resolve complex technical issues.

Desirable criteria -

1. • Windows server and Linux administration skills.

2. • Release automation using Azure DevOps or similar tools.

3. • Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.

4. • Robust communication (verbal and written) and interpersonal skills

If you would like to apply for the above role, then please send y our updated resume with Cover Let ter to ***email_hidden*** m.au

📌 Systems Administrator /Application Support/Technical Support Engineers-Canberra-Onsite (Harman)
🏢 IT Alliance Australia
📍 Harman