- Access salary packaging to increase take-home pay
- Full-time, Maximum term parental leave cover until 25 February 2027
- Opportunity to WFH 1 day per week & Uniting’s Melbourne CBD office

Your new role

As a helpdesk analyst, you will provide first-level ICT support to internal users by resolving incidents and service requests efficiently, ensuring reliable access to systems, and to meet the ICT service support needs of the staff, sites and divisions across Uniting.

Working as part of the ICT Help Desk, some of your responsibilities will include:

- Providing Level 1 Help desk support for the company’s core applications, systems and hardware.
- Monitoring queues and answer customer calls within stated guidelines
- Responding to questions from internal staff face to face, telephone and email
- Providing onsite support within the region as needed on a regular basis.

Benefits of working at Uniting

Our work isn’t easy, but it matters. Work with people who care as much as you.

In addition to your annual salary of 57k – 63k + super, you can access the following.

- Access salary packaging to increase take-home pay.
- Enjoy a 10% discount at Uniting Early Learning
- Up to 10 weeks paid parental leave for primary caregivers (4 for secondary).
- Free counselling with our Employee Assistance Program (EAP).
- Access training and development opportunities to help you grow.
- Enjoy 25% off at Uniting Op Shops.

Your skills and experience

- Familiarity with IT/Telco support or Helpdesk role.
- Basic understanding of Windows and/or macOS operating systems.
- Familiarity with Active Directory, Office 365,



and remote desktop tools.
- Robust troubleshooting and problem-solving skills.
- Excellent verbal, written communication and customer service skills

View the position description here .

How to apply

Click APPLY to submit your interest.

If this role sounds like a good fit for you, please apply soon. We'll review applications as they come in and may close the ad early.

For any questions, reach out to Dan Failla at ***email_hidden***

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Visit us:

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Through the recruitment process, we will ask you for personal information. Disclosure is optional, however, it can help us support you better. We invite you to tell us if you identify as Aboriginal, a person with disability, from a diverse background or LGBT+. You will be given an opportunity in the application form to request additional support. We welcome the opportunity to discuss how we can support you.

📌 Level 1 Helpdesk Analyst (Melbourne)
🏢 Uniting Vic.Tas
📍 Melbourne