Macquarie Group in Australia’s Banking and Financial Services division is seeking a Customer Support specialist to act as the final escalation point for complex customer cases, including vulnerability and sensitive matters.
You will balance robust risk management with empathetic support, conduct deep-dive investigations into fraud and scams, collaborate across teams, and explore AI tools to enhance efficiency while complying with RG 271 guidelines.
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📌 Impactful Complex-Case Support Specialist (Brisbane)
🏢 Macquarie Group
📍 Brisbane
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