Location: Sydney, NSW Experience: 8–15 Years Work Rights: Australian Citizens and Permanent Residents (PR) only. No sponsorship available. About the Role We are seeking an experienced AWS Connect Technical Delivery Lead to drive the successful delivery of enterprise-scale contact centre transformation initiatives. The ideal candidate will have strong expertise in Amazon Connect , AWS serverless technologies, API integrations, and technical delivery leadership within the Banking or Financial Services domain. Key Responsibilities Lead the end-to-end delivery of Amazon Connect solutions across multiple workstreams. Design, implement, and optimize Amazon Connect contact centre solutions, including contact flows, IVR, routing, queues, and agent workspaces. Architect and deliver scalable AWS serverless solutions using contemporary cloud services. Design and implement secure API integrations using API Gateway , REST APIs , and AWS Lambda . Develop event-driven integration solutions using SQS , SNS , EventBridge , and Step Functions . Integrate Amazon Connect with enterprise applications, CRM platforms, and customer service systems. Manage delivery timelines, technical dependencies, risks, testing, and production deployments. Collaborate with business, infrastructure, architecture, and development teams to ensure successful project outcomes. Provide technical leadership, governance, and best practices throughout the project lifecycle. Drive stakeholder engagement and ensure delivery aligns with business objectives.



Required Skills & Experience 8–15 years of experience in software delivery, cloud technologies, or contact centre solutions. Strong hands-on experience implementing Amazon Connect solutions. Expertise in Amazon Connect contact flows, IVR, routing, queues, and agent workspace configuration. Strong experience with AWS API Gateway , REST APIs , and AWS Lambda . Experience designing serverless architectures using Step Functions , SQS , SNS , EventBridge , and CloudWatch . Proven experience integrating enterprise applications using AWS services. Strong understanding of cloud-native integration and event-driven architecture. Demonstrated experience leading technical delivery across cross-functional teams. Excellent stakeholder management, communication, and leadership skills. Experience managing project risks, dependencies, testing, and release activities. Domain Experience Strong experience within Business Banking is highly preferred. Candidates with Retail Banking or broader Financial Services experience will also be considered. Understanding of customer servicing, onboarding, payments, lending, or contact centre operations is highly desirable. Preferred Skills AWS Certifications are advantageous. Experience with enterprise integration patterns and microservices architecture. Exposure to Agile delivery methodologies and DevOps practices. Apply Now If you're passionate about delivering enterprise AWS Contact Centre solutions and have the required Australian working rights, we'd love to hear from you.

📌 AWS Connect Technical Delivery Lead-Australia Only (New South Wales)
🏢 The HR Ally
📍 New South Wales