TeamViewer provides a leading Digital Workplace
platform that connects people with technology—enabling, improving
and automating digital processes to make work work better. Our
software solutions harness the power of AI and shape the future of
digitalization. We believe that our diverse teams and strong
company culture are key to the success of our products and
technologies, that hundreds of millions of users around the world
and around 645,000 customers across all industries rely on. With
more than 1,900 employees worldwide, we celebrate the unique
perspectives and talents that each individual brings to the table
and foster a agile work environment where recent ideas thrive. Are
you ready to join our team and make an impact? Responsibilities
Provide excellent customer service and support to internal staff
within our APAC offices (as well as remote staff). You will be
responsible for the configuration and on-going management of our IT
devices and hardware, as well as supporting our applications such
as Office 365. Respond to internal IT tickets raised, providing a
prompt service to you TeamViewer colleagues Support the IT service
desk and be the initial point of contact for internal IT issues for
the APAC region and onsite in Adelaide Manage basic active
directory functions, such as distribution lists and user creation
Support our suite of applications such as Office 365 Setup, deploy,
and support staff in the setup of mobile devices Troubleshoot and
resolve peripheral issues (e.g., monitors, docking stations,
printers) Help out the global IT team with tasks and projects as
required Ensure employees have a smooth onboarding experience by
assisting with the installation and first-time login of systems
(this may include preparing packs to send to remote employees, and
offering virtual assistance) Assist with procurement of software
and hardware from approved suppliers Develop and maintain
documentation (such as user guides)



for our internal knowledge base
‘Confluence’ Requirements Completion of a computer qualification or
related discipline Advanced knowledge of desktop operating systems,
including Windows 11 and MacOS Advanced knowledge of Windows
applications such as Office 365 Very good knowledge of both iOS and
Android mobile device operating systems Keen interest in new
technology Experience in a customer service or support role
Excellent communication skills, in order to understand staff needs
and provide appropriate assistance and solutions Basic knowledge of
Windows Active Directory and Entra ID. Genuine willingness to help
and assist employees in a friendly manner Occasional work outside
standard hours may be required, with start and finish times
adjusted accordingly. What we offer Onsite Onboarding in our
Adelaide office for an optimal start Great compensation and
benefits packages including company achievement bonus or sales
bonus, company stocks and regular salary reviews Public transport
friendly offices Access to Corporate Benefits platform with many
discounts Regular Team events and company-wide celebrations Open
door policy , no dress code rules, frequent all Hands and
Leadership Lunches Hybrid and Flexible work time. Work From Abroad
Program allowing up to 40 days of work outside your contracting
country We celebrate diversity as one of core values, join and
drive one of the c-a-r-e initiatives together with us! TeamViewer
is an equal opportunities employer and is committed to building an
inclusive culture where everyone feels welcome and supported. We
C-A-R-E and understand that our diverse, values-driven culture
makes us stronger. As we continue to grow as a company, we also
focus on enabling our employees to grow both personally and
professionally. We are proud to have an open and embracing
workplace environment that will empower you to be your best no
matter your gender, civil or family status, sexual orientation,
religion, age, disability, education level, or race.

📌 IT Service Desk Administrator (South Australia)
🏢 TeamViewer Germany
📍 South Australia