Retail Supervisor | Lifeline Employment • Permanent • Full Time (must be available for one Saturday shift per fortnight) • Location: Innisfail • Remuneration: $29.45 p/hr + Super + NFP Salary Packaging + commission program for high performers

Responsibilities

- Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes.
- Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved.
- Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure profitability is maintained and improved.
- Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries.
- Identify issues and opportunities based on selling and customer feedback.
- Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy.
- Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance.

Qualifications

- Passionate about Lifeline and able to articulate its purpose.
- Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people.
- Ability to deliver a high level of customer service and exceed customer expectations.
- Demonstrated enthusiasm and eagerness to learn the fundamentals of all store roles, including customer service,



visual presentation, online marketing and stock control.
- Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers.
- Communicate promotional event information to maximise results.
- Identify issues and opportunities based on trends and customer feedback and set and exceed priorities to meet daily deadlines; developing plans to meet short-term objectives.
- Solid problem solving and influencing skills.
- Ability to use a retail business systems, POS and Microsoft Office.

Benefits

- NFP Salary Packaging: Save tax and increase take‑home pay by salary packaging everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
- Staff Discounts.
- Recognition and rewards platform, including employee discounts at hundreds of retailers, everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and staff assistance programs.
- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.
- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.
- Career development opportunities.
- Flexible work arrangements to support work‑life balance.
- Positive and inclusive team.

UnitingCare is committed to providing equal opportunities to all employees, regardless of sex, race, culture, sexual orientation, disability or gender identity. Aboriginal and Torres Strait Islander applicants are strongly encouraged.

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📌 Shop Supervisor (Innisfail)
🏢 UnitingCare Health
📍 Innisfail