Job Description:

Come and join one of the world's leading luxury travel brands

Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K; today employs more than 3000 staff in over 70 offices in more than 83 countries.

The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K; Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

Abercrombie & Kent’s Cruise division, Akorn Destination Management, is a specialised division offering first class services in shore excursions, extended land programs and turnaround services to the cruise industry. Our teams are committed to service and dedicated to clients; provide local insight and practical knowledge that is enhanced by global expertise and presence.

The role

The Air Operations Specialist will be responsible for the end-to-end coordination of air reservation services across the DMC departments. The role includes completing all air-related tasks and support functions for these teams.

Main Responsibilities

- Quote and book the most suitable airfares and flights for A&K; clients

- Monitor and manage issue of tickets, reissues, cancellations, refunds and additional services

- Monitor GDS queues and keep staff informed of changes to their reservations. Liaise with colleagues to find appropriate alternatives where required.

- Management of the Group flight booking portals/systems to capture allotment in a timely manner

- Management of the Group flight pre-payment and final payment requirements

- Management of air required for staff travel

- Complete upgrade and luggage requests





- Ensure booking files in Travel Studio and OneIS are kept accurate with flight costings

- Ensure booking files in Travel Studio and OneIS are kept accurate with flight information detail

- Assist in the management of any ADMs in conjunction with your manager and the finance department

- Be involved in maintaining supplier relationships with the key airlines used by the DMC

- Participate in the after-hours emergency phone roster on a rotating basis

- Assist with other operational tasks where required or as directed by your manager

Other Responsibilities

- Provide escalation support for emergency phone where team requires air support

- Represent A&K; at trade shows, and hosted events, including out-of-hours engagements.

- Provide support to other business areas as required

- Undertake ad-hoc tasks assigned by the Management teams.

Selection Criteria

- Minimum of 1-2 years travel industry experience required

- Fares & Ticketing experience

- Previous experience in a Corporate, Wholesale or Retail Travel setting

- Experience in a fast-paced environment with high volume workload

- Extensive experience using Amadeus Global Distribution System (GDS)

- Experience in using an in-house travel system (Travel Studio experience would be considered an advantage)

- Proficient in Microsoft Office (Word, Excel, Power Point & Outlook)

- Committed to the highest level of customer service

- High degree of attention to detail.

- Excellent communications skills – both written & verbal

- Team player

- Willingness to take on challenges.

- Strong time management skills are essential

- Ability to work autonomously





- Demonstrated understanding of the requirements of high-end clients

- Experience in a fast-paced work environment with high-touch expectations

- Australian work authorisation is required for this position

Why work for A&K;?

Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.

What you can expect with A&K;

- Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.

- Supportive environment that will make you proud to work for A&K;

- Investment in our staff with both in-house and external training opportunities

- Opportunity to progress your career, not just in New Zealand but as part of our global business

- 3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements

- Paid Parental leave - up to 18 weeks at full pay

- Access to our Employee Assistance Program (EAP)

- Work in the enviable CBD office location

- Opportunity to work from home as part of our hybrid working from home/office model

- Staff discounts and Travel Benefit program

- An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.

We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.

For more details and to view the full Job Description visit our website https://www.abercrombiekent.com.au/careers/current-vacancies

If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 Air Specialist (Australia)
🏢 Abercrombie & Kent
📍 Australia