An opportunity exists for a Senior Debt Collector who will be responsible for managing complex delinquent accounts, negotiating high-value payment arrangements, and handling skip tracing. They will be responsible for ensuring regulatory compliance, reconciling accounts, and escalating accounts for potential legal action or business rescue, acting as the highest tier of recovery before total write-off
Minimum Requirements
- Matric
- 3 to 5 years of proven experience in debt collection, credit control, or a legal collections setting
- Proficiency in MS Office (especially Excel), and working knowledge of accounting or ERP systems
- Strong debtors’ management and collections experience.
- Advanced account reconciliation skills.
- Experience dealing with high-volume and complex customer accounts.
- Excellent attention to detail and accuracy.
- Strong communication negotiation and conflict-resolution skills
- Excellent communication skills, including verbal, written, and listening, with the ability to efficiently communicate with internal and external stakeholders.
- Solid understanding of basic accounting principles.