Marketing Officer – Retention

The Marketing Officer (Retention) at CBM UK is an significant role in making our lifechanging work possible. The position holder is responsible for producing direct mail and digital fundraising appeals for individual supporter audiences that will elicit strong engagement and ongoing financial support.

Working closely with the Head of Marketing and across the Fundraising, Impact and Communications department, the Marketing Officer (Retention) plans and delivers 10-12 fundraising appeals per year to existing supporters. These include one-off cash fundraising appeals, newsletters, and prayer diaries, which are produced through working with external copywriters, designers and printers. The role works across multiple marketing channels, including direct mail, email, web, and telephone, towards an agreed income target.

The position holder also supports the development of fundraising plans, supporter (customer) journeys, and the testing of new channels and messaging.

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📌 Marketing Officer – Retention (Town of Cambridge)
🏢 CBM UK
📍 Town of Cambridge