JOB.TILE

Crestmead

About the role
The Onboarding Officer plays a key role in coordinating the successful onboarding of equipment, services, and team members to customer sites. This role works closely with operations and commercial teams to manage onboarding requirements, including customer onboarding platforms, employee details, service records, risk assessments, and other required documentation.

A key part of the role is ensuring Kennards Hire is registered on the correct customer onboarding portals and that all registrations, licences, and records are kept up to date and compliant.

This role requires you to;

- Coordinate the onboarding of equipment, vehicles, and team members to customer sites, ensuring all requirements are met.
- Manage customer onboarding documentation and portals, ensuring information is accurate, compliant, and up to date.
- Work closely with Site Managers, Project Managers, Business Development teams, and branch operations to support customer requirements and resolve onboarding issues.
- Monitor and maintain Kennards Hire registrations across customer onboarding platforms.
- Provide clear communication and guidance to internal teams regarding onboarding processes and requirements.
- Identify opportunities to improve systems,



processes, and overall onboarding efficiency.
- Uphold Kennards Hire values while maintaining a strong commitment to safety, compliance, and teamwork.

Why Kennards Hire?
Family-owned since 1948, Kennards Hire is the largest family-owned equipment hire company in Australia and New Zealand, with 2,000+ team members across 200+ locations.

Our goal is straightforward: to be the best hire company in the world by backing our people and making our customers’ jobs easy.

When you join Kennards, you’re part of a team that genuinely supports each other. We recognise contribution with benefits that matter:

- Profit share bonuses

- Discounted equipment hire for personal projects

- Paid parental leave for primary and secondary carers

- Leave conversion options for better work–life balance

- Salary continuance insurance & additional 1% superannuation after 5 years

- Salary sacrifice options

- WHEREFIT health, fitness and lifestyle discounts

So, whether you’re starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.

📌 Onboarding Officer - KMP (Crestmead)
🏢 Kennards Hire
📍 Crestmead