ABOUT THE TEAM & BRANCH

The COMCAR and Programs Branch is responsible for delivering high quality, secure and confidential car-with-driver and other ground transport services to high profile clients, such as the Governor-General and Prime Minister (both current and former), parliamentarians, member of the Federal Judiciary and other high office holders. Additionally, the Branch provides secretariat support to the Australian Political Exchange Council.

COMCAR provides ground transport and associated support services to visiting Guests of Government such as Royalty, Heads of State, Heads of Government, and other foreign dignitaries. COMCAR frequently delivers services during major international events such as the ASEAN Special Summit, Group of Twenty meetings (G20), the Commonwealth Heads of Government Meeting (CHOGM), and other Ministerial forums hosted in Australia. COMCAR has a national presence, with drivers located in each state and territory.

The COMCAR National Operations Centre (CNOC) is the engine room of COMCAR, responsible for managing client bookings, allocations, and trip dispatches to our state and territory driver workforce within a 24/7 operational environment.

The key duties of the position include:

ABOUT THE OPPORTUNITY

COMCAR has a vacancy in its National Operations Centre (CNOC) for a self-motivated, highly adaptive and enthusiastic leader who is committed to delivering quality client services in an operational environment.

Through a collaborative approach, the APS6 CNOC Manager leads and supports the National Operations team in the planning and delivery of quality car-with-driver services, in partnership with our state and territory-based staff, within a 24/7 operational environment.





The CNOC Manager is required to:

- Report to the Assistant Director and support the delivery of national call centre operations, ensuring the provision of high-quality client services.
- Provide leadership, guidance and advice to CNOC Team Leaders, while fostering robust relationships with COMCAR State Offices.
- Lead by example and demonstrate integrity through transparent, accountable and professional staff management practices.
- Oversee workforce planning and resourcing activities, including rostering, timesheet approvals, leave management, performance development, recruitment, training and staff development.
- Monitor operational performance and provide regular reporting and strategic advice on service delivery outcomes to the National Management Team.
- Review, develop and implement operational policies, procedures and guidelines in consultation with key stakeholders across COMCAR.
- Participate in a rotational on-call roster to provide out-of-hours operational support and leadership.

DETAILED VACANCY INFORMATION

For detailed information about this role including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

Eligibility

- Under section 22(8) of the Public Service Act 1999,



employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
- RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you. Further information can be found at https://www.apsc.gov.au/recruitability

Getting to know the Department of Finance

As a central agency of the Australian Government, the Department of Finance (Finance) plays an important role in assisting government across a wide range of policy areas to ensure its outcomes are met. Finance supports the government's ongoing priorities through the Budget process and fosters leading practice through the public sector resource management, governance and accountability frameworks. Finance plays a leading role in advising the government on many of its strategic priorities. We do this through our professional and considered approach to providing advice, developing policy, delivering services and engaging with our clients and stakeholders. Finance's key areas of focus are: - Budget - Business Enabling Services - Commercial - Governance and Resource Management

📌 COMCAR National Operations Centre Manager (Canberra)
🏢 Department of Finance
📍 Canberra