Operations & Quality Coordinator (NDIS)

Location: Coomera, QLD (Hybrid after successful onboarding)
Employment Type: Permanent Part-Time (approximately 16 hours per week, with opportunity for additional hours as the business grows)
Classification: SCHADS Award – Social & Community Services Employee Level 3
Salary: $40.50–$43.50 per hour (depending on qualifications, experience and classification)

Help Us Build Something Exceptional

At EverythingU, we're intentionally different.

We are a boutique NDIS provider committed to delivering exceptional, person-centred supports. We believe quality care starts long before a support worker arrives at a participant's home. It begins with strong systems, accurate documentation, genuine relationships and a team that genuinely cares.

We're not focused on becoming the biggest provider. We're committed to becoming one of the most trusted.

We're looking for an experienced Operations & Quality Coordinator who shares our values and wants to help build an organisation recognised for professionalism, compassion and excellence.

This is not a traditional administration role.

You'll work directly alongside the Director, helping develop the systems, processes and quality framework that support our participants, our team and the future growth of EverythingU.

About EverythingU

EverythingU provides high-quality disability supports to participants with a broad range of support needs, including participants with complex health requirements, high intensity support needs and regulated restrictive practices.

We believe documentation is far more than a compliance requirement. Every care plan, risk assessment, behaviour support document and health support plan contributes to participant safety, consistency of care and quality outcomes.

We are committed to building a workplace where participants feel valued, families feel confident and our team feel respected and supported.

About the Role

Working closely with the Director, you will coordinate the operational, quality and compliance functions of the organisation.

You will help ensure participant and workforce documentation remains accurate, current and audit-ready while continually improving systems that support safe, person-centred service delivery.

Initially, the role will be based primarily from our office in Coomera to support onboarding and collaboration. As confidence, competence and trust develop, flexible working arrangements, including some remote work, will be available.

Key Responsibilities
Participant Documentation & Quality

- Coordinate participant onboarding.

- Build and maintain participant files.

- Prepare draft care plans, risk assessments and associated documentation for Director review.

- Maintain participant documentation within Visual Care.

- Monitor review dates and ensure documentation remains current.

- Coordinate documentation relating to high intensity supports, delegated health supports and restrictive practices.

- Assist with Positive Behaviour Support Plan (PBSP)



implementation documentation.

- Liaise with Support Coordinators, families, Registered Nurses and allied health professionals to obtain required documentation.

- Prepare participant meeting agendas and record meeting minutes.

Workforce Administration

- Coordinate support worker onboarding.

- Maintain personnel files.

- Monitor mandatory compliance requirements.

- Track qualifications, licences and training renewals.

- Coordinate participant-specific competencies.

- Assist with workforce documentation and compliance.

Quality & Compliance

- Maintain quality and compliance registers.

- Assist with NDIS audit preparation.

- Maintain document control systems.

- Support policy reviews and continuous improvement.

- Assist with developing and improving organisational systems.

- Ensure documentation reflects current legislative and organisational requirements.

Operational Support

- Maintain and improve operational systems, including Visual Care and digital workflows.

- Assist with Jotform development and implementation.

- Prepare professional correspondence and documentation.

- Coordinate administrative activities.

- Assist with operational coordination, including basic rostering responsibilities as delegated.

- Provide administrative support to the Director.

About You

You genuinely care about people.

You understand that exceptional participant outcomes are supported by exceptional systems.

You're highly organised, proactive and enjoy bringing structure to complex tasks. You take ownership of your work, communicate professionally and understand the importance of confidentiality.

You don't wait to be told what to do. You think ahead, identify opportunities for improvement and take pride in producing work of an exceptional standard.

Most importantly, you share our values and want to contribute to building an organisation known for quality, integrity and genuine care.

Essential Criteria

- Demonstrated experience working within the NDIS or disability sector.

- Experience maintaining participant documentation, including care plans and risk assessments.

- Understanding of high intensity support documentation, complex health supports, Positive Behaviour Support and restrictive practices.

- Strong understanding of the NDIS Practice Standards and quality requirements.

- Exceptional organisational and time management skills.

- Outstanding attention to detail.

- Excellent written and verbal communication skills.

- Ability to work independently and confidently manage competing priorities.

- High level of computer literacy and confidence learning recent software.

- Experience with Microsoft 365.





- Current Queensland Driver Licence.

- Current NDIS Worker Screening Clearance (Yellow Card).

- Current Blue Card.

- Current First Aid and CPR Certificates.

- Current NDIS Worker Orientation Module Certificate.

- Access to a reliable motor vehicle with comprehensive insurance.

- Full Australian working rights.

Highly Desirable

- Experience using Visual Care.

- Experience preparing for NDIS audits.

- Experience with Jotform or other digital workflow platforms.

- Experience with quality improvement systems.

- Experience supporting participants with complex health or high intensity support needs.

What Success Looks Like

Within your first six months you will have:

- Established organised, audit-ready participant files.

- Maintained compliant workforce records.

- Improved operational systems and documentation processes.

- Assisted the organisation to strengthen quality and compliance.

- Built positive relationships with participants, families and the team.

- Enabled the Director to focus more on leadership, participant outcomes and business growth through effective operational support.

What We Offer

- Permanent part-time employment under the SCHADS Award (Level 3).

- Salary of $40.50–$43.50 per hour, depending on qualifications, experience and classification.

- Chance for additional hours as the organisation grows.

- Flexible work arrangements following successful onboarding.

- A fully equipped workstation, including a company laptop, dual monitors and all equipment required to perform your role effectively.

- Direct mentoring from the Director.

- Opportunity to influence systems and processes from the ground up.

- Professional development and genuine career progression.

- A supportive workplace that values integrity, quality, kindness and continuous improvement.

- The opportunity to help build a boutique NDIS provider recognised for exceptional quality and genuine care.

Why Join EverythingU?

At EverythingU, people always come first.

We believe quality documentation isn't just about compliance—it's about protecting people, supporting our team and ensuring every participant receives safe, consistent and person-centred care.

If you're passionate about quality, enjoy building systems, and want to be part of an organisation where people genuinely come first, we'd love to hear from you.

How to Apply

Please submit your resume together with responses (maximum one page) to the following three questions:

1. What attracted you to EverythingU and this role?

2. Tell us about a time you improved a system or process in a previous role. What did you do and what was the outcome?

3. Why is high-quality documentation critical to delivering safe, person-centred supports within the NDIS?

Shortlisted applicants will be invited to participate in an interview and may be asked to complete a short practical exercise designed to demonstrate their organisational skills, attention to detail and approach to quality documentation.

📌 Operations & Quality Coordinator (NDIS) (Coomera)
🏢 EverythingU
📍 Coomera