Lead the day-to-day operations of one of the Tweed’s most distinctive food businesses

Pasta’bah by Woodland Valley Farm is looking for an experienced, hands-on Deli Retail Manager to lead our Murwillumbah deli.

Pasta’bah is more than a traditional deli. We combine Italian food service, specialty retail, takeaway dining and locally produced food under one roof. Our team serves fresh pasta dishes, Italian meals and deli products while showcasing the pasta, sauces, desserts and other products made by our own production kitchen.

This is a senior operational role with responsibility for the complete day-to-day performance of the deli, covering both Front of House Retail and Back of House Food Service operations.

You will lead the team, manage service, maintain presentation and food-quality standards, control labour and stock, oversee ordering and catering, and ensure the business operates efficiently, professionally and profitably.

About the role

This is not a position for someone who wants to manage from the office. We are looking for a capable and organised manager who is comfortable being present on the floor, supporting the team, resolving problems and maintaining standards during busy service periods.

Your responsibilities will include:

- Managing the complete daily operation of Pasta’bah Deli

- Leading, supervising and developing the Front of House and Back of House teams

- Preparing rosters and ensuring staffing levels align with operational requirements and labour budgets

- Coordinating retail, kitchen, preparation, catering and production activities

- Maintaining high standards of customer service, food quality, portioning and presentation

- Ensuring shelves, displays, counters and retail areas are consistently stocked and presented

- Managing ordering, deliveries, inventory, stock rotation and regular stocktakes





- Monitoring food costs, labour costs, wastage and operational efficiency

- Coordinating catering orders and ensuring they are delivered accurately and on time

- Managing customer concerns professionally and efficiently

- Ensuring company procedures, opening and closing processes and operational systems are followed

- Overseeing food safety, cleaning, allergen controls, temperature records and HACCP compliance

- Maintaining workplace health and safety standards

- Overseeing POS procedures, cash handling, till reconciliation, refunds, discounts and daily sales reporting

- Identifying operational problems early and implementing practical corrective action

- Maintaining venue cleanliness, organisation, equipment and presentation standards

About you

You will be well suited to this role if you have:

- Previous management experience in hospitality, food retail, a deli, café, restaurant or similar environment

- Strong team leadership and staff-management capability

- Experience managing both customer-facing service and back-of-house operations

- Confidence preparing rosters and managing labour against budget

- Sound knowledge of stock control, ordering, wastage and food-cost management

- A strong understanding of food safety, cleaning and workplace safety requirements

- Experience with POS systems, cash reconciliation and daily financial controls

- Excellent organisation and time-management skills

- The ability to remain calm,



decisive and professional during busy service periods

- Solid customer-service standards and attention to detail

- The confidence to hold staff accountable and address performance or behavioural concerns appropriately

- A practical, hands-on approach to management

- Commercial awareness and a genuine interest in improving sales, efficiency and profitability

Experience coordinating catering, retail merchandising or HACCP-based food operations would be highly regarded.

What success looks like

Success in this role will be measured through:

- Strong daily operational performance

- A capable, accountable and well-trained team

- Consistent customer service and food quality

- Effective labour, food-cost and wastage control

- Accurate stock management

- High retail-presentation standards

- Successful catering execution

- Positive food-safety and workplace-safety outcomes

- A clean, organised and professionally managed venue

- Achievement of sales and profitability targets

Why join Pasta’bah?

This is an opportunity to take ownership of an established and growing food business with a clear identity, strong local following and genuine connection to Australian farming and Italian food culture.

You will work directly with the business owners and have the opportunity to influence the systems, standards, team culture and future development of Pasta’bah.

How to apply

Please submit your résumé and a cover letter outlining:

- Your relevant management experience

- The size and type of teams you have managed

- Your experience with rostering, stock control and food-service operations

- Why you believe you would be the right person to lead Pasta’bah Deli

Applications without a cover letter may not be considered.

📌 Deli Retail Manager – Pasta’bah (Murwillumbah)
🏢 Pasta'bah
📍 Murwillumbah