Meriton Suites currently has an opportunity available for a Manager on Duty to join our tight-knit team.

About the Role

As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience.

Your key responsibilities

- Manage and develop the Front Office team to drive service excellence

- Manage the guest arrival and departure experience

- Monitor room allocations

- Ensuring daily and nightly front desk tasks are actioned and completed

- Ensure Meriton Suites standards, policies and procedures are adhered to

- Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained

- Promote a solid team culture across the Hotel including developing and maintaining interdepartmental relationships

To be successful in this role you will have

- Similar experience in a 4-star or 5-star hotel

- Working knowledge of a Property Management System preferably Guest Centrix or similar

- Excellent verbal communication skills

- A passion for the hospitality industry





- Impeccable grooming and presentation

- Ability to drive a strong team culture

- First Aid certificate or ability to gain

- Full availability to work a 7-day rotating roster

Why Meriton Suites?

- Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally

- Base + Super + 17.5% Annual leave loading

- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne

- ‘Merit Academy’ our online training platform to further develop your skills and knowledge

- Paid Parental leave

- Access to Employee Assistance Program (EAP) to provide professional and personal advice

- Team Member accommodation discounts

- Friends and Family discounts

- Kudos – Monthly recognition awards

- Team activities and social events

- Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.

📌 Manager on Duty – Sydney
🏢 Meriton Suites
📍 Sydney