Warehouse Operations Supervisor

Hours of Work:

Monday to Friday, 9:00am – 5:00pm (hours may vary from time to time to meet the operational needs of the business).

Salary:

+ Superannuation

About Bensons Trading

Bensons Trading Company Pty Ltd is one of Australia's leading distributors of impulse, novelty, plush and toy products, supplying customers across the toy, amusement, retail and entertainment industries throughout Australia and New Zealand.

With over 75 years of industry experience, we have built a strong reputation for reliability, customer service and operational excellence. As our business continues to grow, we remain committed to investing in our people, systems and facilities to ensure we continue delivering exceptional service to our customers.

Our warehouse is central to the success of our business, and we are seeking an experienced Warehouse Team Leader to lead our warehouse operations and support the continued growth of the company.

Why Join Bensons Trading?

Joining Bensons Trading provides the opportunity to

• Lead a high-performing warehouse team within a well-established and growing Australian business.

• Play a key role in the day-to-day operation of a fast-paced distribution environment.

• Contribute to continuous improvement initiatives and operational efficiencies.

• Work with a diverse range of products across the toy, novelty, plush and amusement industries.

• Build and develop a strong warehouse culture focused on teamwork, accountability, and customer service.

• Be part of a business that values reliability, innovation, quality, and long-term customer partnerships.

• Receive a competitive salary package with opportunities for professional growth and development.

Position Overview

Reporting directly to the Warehouse & Operations Manager, the Warehouse operations supervisor is responsible for leading the day-to-day warehouse operations, ensuring customer orders are accurately picked, packed, and dispatched while maintaining a safe, efficient, and well-organised warehouse.

This is a hands-on leadership role where you will work alongside the warehouse team, providing direction, coaching and support while ensuring operational priorities are achieved. You will be responsible for inspiring staff, maintaining productivity, improving warehouse processes, and ensuring outstanding customer service through accurate and timely order fulfilment.

The successful candidate will play a key role in building a positive team culture, developing warehouse staff, driving operational performance and supporting continuous improvement initiatives across all warehouse functions.

Leadership Expectations

The Warehouse Operations Supervisor will:

• Lead by example with professionalism, integrity and a strong work ethic.





• Build and maintain a positive, respectful and high-performing team culture.

• Set clear expectations for performance, attendance, safety and workplace behaviour.

• Motivate, coach and mentor warehouse employees to achieve their full potential.

• Provide ongoing training and development to improve individual and team capability.

• Conduct new employee inductions and ensure all staff receive appropriate training.

• Identify skill gaps and implement training plans where required.

• Cross-train team members to improve operational flexibility and business continuity.

• Provide regular coaching, performance feedback and recognition for achievements.

• Address performance concerns professionally, respectfully and in a timely manner.

• Manage workplace conflict and resolve issues before they impact team performance.

• Identify and develop future warehouse leaders and support succession planning.

• Promote a culture of accountability, teamwork and continuous improvement.

• Encourage team members to contribute ideas that improve warehouse operations.

• Act as the first point of escalation for operational and staffing matters.

Key Responsibilities

Warehouse Operations

• Oversee the day-to-day Pick and Pack operation of the warehouse.

• Supervise warehouse staff and coordinate daily workflow.

• Allocate daily workloads based on operational priorities.

• Analyse warehouse performance and identify opportunities to improve productivity, quality and efficiency.

• Ensure customer orders are picked, packed and dispatched accurately and on time.

• Maintain a clean, organised and efficient warehouse.

• Ensure warehouse equipment is used safely and maintained appropriately.

• Provide operational updates to the Warehouse & Operations Manager.

Communication & Coordination

• Liaise daily with the Warehouse & Operations Manager.

• Escalate operational risks or customer concerns where appropriate.

Decision Making & Accountability

• Demonstrate initiative and sound judgement when resolving operational issues.

• Take ownership of problems and see them through to completion.

• Escalate significant operational risks or issues to the Warehouse & Operations Manager when appropriate.

• Maintain accountability for warehouse performance throughout the day.

Workplace Health & Safety





• Lead by example in maintaining a safe workplace.

• Ensure compliance with all Workplace Health & Safety policies and procedures.

• Promote safe manual handling and forklift practices.

• Conduct regular warehouse safety inspections.

• Report hazards, incidents and near misses.

• Maintain excellent housekeeping standards.

• Ensure warehouse equipment is operated safely and maintained appropriately.

What We're Looking For

The successful applicant will:

• Be a natural leader who enjoys developing and mentoring people.

• Lead from the front and work alongside the warehouse team.

• Take ownership of challenges and see them through to completion.

• Hold themselves and others accountable to high standards.

• Be organised, proactive and capable of managing competing priorities.

• Remain calm under pressure and make confident, well-informed decisions.

• Demonstrate strong communication and interpersonal skills.

• Build positive working relationships across all areas of the business.

• Have a strong focus on customer service, operational excellence, and continuous improvement.

• Be adaptable and comfortable working in a fast-paced environment where priorities can change quickly.

• Show initiative and a willingness to contribute beyond the day-to-day responsibilities of the role.

Skills & Experience

The successful applicant will demonstrate:

• Previous experience in a Warehouse Team Leader, Warehouse Supervisor or similar leadership role.

• Experience leading, coaching and developing warehouse teams.

• Strong knowledge of warehouse operations, logistics and inventory management.

• Experience in customer order fulfilment and dispatch.

• Strong leadership, communication and interpersonal skills.

• Proven ability to monitor and improve operational KPIs.

• Excellent organisational and time management skills.

• Strong problem-solving and decision-making abilities.

• Experience using Microsoft Dynamics Business Central or similar.

• Intermediate computer skills, including Microsoft Office.

• Current Forklift Licence (preferred).

• Current Australian Driver's Licence.

Additional Duties

The responsibilities outlined in this position description, describe the general nature and level of work expected of the Warehouse Team Leader and are not intended to be an exhaustive list of duties.

From time to time, the successful applicant may be required to undertake additional tasks, projects or responsibilities that are reasonably within their skills, experience and capability, or as directed by the Warehouse & Operations Manager or senior leadership team, to meet the operational requirements of the business.

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