Credit Operations Team Lead (12-Month Fixed-Term Contract)

Lead. Influence. Improve.

At OnDeck, we're passionate about helping small businesses succeed by making finance faster, simpler and more accessible.

We're looking for a collaborative and commercially minded Credit Operations Team Lead to join our Operations team on a 12 month fixed term contract. This is an exciting opportunity for someone ready to step into operational leadership, broaden their experience and work closely with leaders across Sales, Credit and Operations to deliver exceptional customer outcomes.
As the operational link between Sales and Credit Operations, you'll keep applications moving, remove roadblocks, support the team through operational challenges and identify opportunities to improve how we work. You'll influence outcomes, build strong stakeholder relationships and play a key role in ensuring our customers receive a seamless lending experience.

What you'll be doing

- Coordinate daily workflow and application queues to ensure SLAs are achieved
- Act as the first point of contact for operational escalations
- Build trusted relationships across Sales, Credit, Customer Care and Operations
- Support the team through peak periods by leading from the front
- Identify process improvements that enhance efficiency and customer experience
- Analyse operational data and reporting to drive informed decisions
- Support the rollout of new processes and operational initiatives
- Ensure operational quality, compliance and risk controls are maintained
- Foster a collaborative, customer first culture while influencing positive outcomes.

What you'll bring





We're looking for someone who enjoys solving problems, bringing people together and making operations run more effectively.

You'll ideally have:

- Experience leading or coordinating operational workflows in a fast paced environment
- Solid stakeholder management and relationship building skills
- Experience managing operational escalations and making sound decisions under pressure
- A passion for continuous improvement and operational excellence
- Strong analytical skills with confidence using Excel for reporting and analysis
- High attention to detail with excellent organisational skills
- Experience within lending, banking or financial services
- A hands on leadership style with a willingness to support the team wherever needed.

Why OnDeck?

We're one of Australia's largest locally owned online small business lenders and have been recognised as a Top 5 Australian Employer (under 100 employees) for five consecutive years.

When you join OnDeck, you'll enjoy:

- A 12 month fixed term leadership opportunity with exposure to senior leaders across the business
- 5% end of contract bonus, recognising your contribution throughout the contract
- The opportunity to make a genuine impact on customer outcomes
- Award winning culture with a collaborative, supportive team
- Health & wellbeing initiatives, regular team events and a fully stocked kitchen
- Recognition for your contribution and the opportunity to grow your leadership career.

If you're ready to take the next step in your leadership career and make a meaningful impact within one of Australia's leading fintechs, we'd love to hear from you.

📌 Credit Operations Team Lead (Sydney)
🏢 WorkTrybe
📍 Sydney