Our customers are aged care and disability providers dealing with genuinely messy, high-stakes problems: rostering, compliance, funding, care delivery. Your job is to turn thatcomplexityintosimple, well definedproductoutcomesthat Engineering canactuallybuildand customersactually want.

Thisisn'ta "roadmap is locked and everything is defined" role. It'sfor someone who likes rolling up their sleeves, creating clarity where itdoesn'tyet exist, and helping teams move forward. You'llspend as muchtime framingan ambiguous problem as you will making the trade-off calls that get it shipped. You'llwork directly with the Head of Productandlead customer research and solution validation, make the UX calls, and work with Engineering to get from problem to shippedproduct. If you want a title without the trade-off decisions and the follow-through, thisisn'tit. If you want to own outcomes end to end and see your work land in front of providers withreal challenges, this is it.

We build software for providers across the NDIS and aged care sectors, supporting some of the most vulnerable members of our community. Every feature you scope, every trade-off you make, shows up in how a care worker's dayactually runs.

We'rea close-knit Australian SaaS team of around 40 people. We'regrowing, andwe'reupfront thatwe'restill building out some of our product processes as we go. If you like a mature, fully bedded-in product org with nothing left to fix, thisprobably isn'tthe place. If you want to help shape how productactually getsdone here, it is.

About the team

Work that matters. Trust to own it. Space to grow. We try to run the team that way, not just say it.

You'llget real autonomy over how you scope and sequence your work, and a manager who knows whatyou'reworking on and backs your calls. Product, Engineering and Customer teams here pull together rather than throwing requirements over a wall, and we care about the outcome you deliver,



not how many hours it took to get there.

Whatyou'llbe doing

- Lead discovery directly with customers and internal teams, testing concepts with users and turningambiguousproblems into clear problem statements, JTBD and success criteria
- Own PRDs and be the primary decision maker on scope,sequencingand trade-offs so Engineering can move with confidence
- Work dayto day with Engineering through delivery, including on UX and interface decisions, and coordinate with Marketing,Salesand Customer Success for release readiness
- Track adoption and customer outcomes after release, and feed what you learn back into the roadmap
- Contribute to roadmap planning and run prioritisation workshops using tools like Now-Next-Later

Whatwe'relooking for

- 3+ years in Product Management, ideally in SaaS or healthcare technology
- Solid problem-solving skills, and the judgement to balance discovery with delivery rather than getting stuck in either
- A track recordof turning ambiguous customer and business needs into scope thatactually ships
- Comfort managing competing stakeholder priorities and making the call when they conflict
- Experience working cross-functionally with Engineering,Salesand Customer Success
- A strong senseof ownership through to release, not just through to handover
- Comfort working with data and customer insights to inform decisions
- Familiarity with NDIS Practice Standards or Aged Care legislation is a bonus, not a requirement

Whyyou'lllove it here

- Trust to work from (almost) anywhere in Australia.East coast or Adelaide, we care about the work you do, not which deskyou'resitting at.
- Space to grow.You'llhelp shape how product works here, not just execute a process someone else built.
- Work that matters.What you scope and ship supports providers looking after some of the most vulnerable people in our community.
- A manager who backs you.Real ownership over your scope and your calls, with someone who knows whatyou'reworking on and has your back.

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📌 Product Manager SaaS - Remote (Australia)
🏢 Visualcare
📍 Australia