UNSW College is a leading provider of university pathway programs and career-focused qualifications, equipping students from around the world with the knowledge, skills and confidence to thrive at university and in an evolving world of work. We are committed to delivering high-quality education, fostering an inclusive learning environment, and supporting students throughout their academic journey.

About the Role

We are seeking a motivated and enthusiastic Team Leader for Student Wellbeing to join our Student Wellbeing team. This role offers the opportunity to provide support to a team of Student Wellbeing Advisors; in areas of case management, responding to critical incidents and ensuring daily delivery of the Under 18 Students Care Program

Your day to day will consist of:

- Support student advisors in areas of student case management, overall wellbeing and all enrolment related policies and procedures
- Ensure smooth daily operation of the office including staff rosters, student appointments and student advisors scheduled activities
- Responding to and supporting students that are experiencing crisis; managing critical incidents in accordance with policy and procedure
- Assist the student wellbeing manager to develop resources and deliver training to both new and current colleagues
- Maintain a positive relationship with essential UNSW service providers and particularly University Health Service, UNSW Health and Wellbeing, Equitable Learning Services and Campus Security to provide comprehensive welfare support to students
- Collaborate with academic and professional teams to achieve organisational objectives.

For further details on role responsibilities and skills & experience required,



please refer to the position description on our career page.

What makes you perfect for the role?

To be successful in this role, you will demonstrate:

- An undergraduate degree in a relevant discipline (for example social work or psychology) or demonstrated experience in a similar role
- A minimum of two years' experience leading high-performing teams, with proven leadership and people management skills, is required
- Demonstrated knowledge and thorough understanding of the ESOS Act and Government regulations relating to the provision of education services in general, and support services in particular to international students.
- Excellent organisational and time management abilities.
- The ability to work independently as well as collaboratively within a team.
- A commitment to diversity, inclusion, and providing an outstanding student experience.
- A working with children check, or eligibility to apply for a check

The good stuff…

At UNSW College, you'll become part of a team-oriented and supportive community dedicated to helping students achieve their goals. We offer:

- Enhanced Parental leave
- Access to Fitness Passport, and UNSW Fitness & Aquatic Centre, colleague discounts
- UNSW Training
- Novated leasing (pay your car lease out of your salary through a combination of pre-tax and post-tax salary deductions)
- Christmas leave (3 additional days during the University shutdown/Christmas period)

UNSW College values diversity and encourages applications from people of all backgrounds, experiences, and identities. We are committed to providing an inclusive and equitable workplace where everyone can thrive.

Please note that we may be reviewing applications on a rolling basis

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📌 Team Leader Student Wellbeing (Australia)
🏢 UNSW College
📍 Australia