Date Posted:

Country: Australia

Location: LOC7060: Level 4, 19 Lang Parade, Milton, QLD 4064

At Otis, it’s our people who make us different.

Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About You

We are currently looking for a key account and sales-focused Service Account Representative to be based in our Brisbane office in QLD.

In this role, you would be responsible for selling the OTIS lift and escalator range of Maintenance products and services. You will also maintain good customer relationships for all accounts assigned to your portfolio with the aim of growing the Service/Maintenance business in the respective area.

You are excited about proactively maintaining regular face-to-face contact with Otis customers and ensuring that all selling activities, including prospecting, presenting, proposing, tendering, securing, and processing, meet the OTIS standards and customer requirements.

- Permanent/Full-Time role
- Reports to Service Sales Manager

As a Service Account Representative

- Achieve "O" and "T" Service sales targets in accordance with the individual plan and defined submission activities.
- Proactively maintain regular face-to-face contact with Otis Customers.
- Achieves in-warranty conversion (NIS) targets and unit growth objectives to expand the portfolio unit count and revenue base.
- Provide daily, professional, value-based account management to key and national accounts within the portfolio and product proposals.
- Organize, prepare, and deliver customer presentations promoting the features and benefits of Otis’s products and services, resulting in direct sales with new and existing customers.
- Provide timely,



accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out-of-tenure agreements.
- Acts as a facilitator between the customers and the Service Operations team and assists with developing and implementing solutions to customers' vertical transport needs.
- Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.

What You Will Need To Be Successful

- Have a minimum of 4-5 years’ experience in Frontline Sales or Key Account Management.
- Those with experience in the Elevator and Escalator industry will be preferred.
- Hold a valid current driver's license.
- Have strong business acumen and is results oriented.
- Able to manage several accounts, be customer-focused, and anticipate client needs. Works well in a team.
- Has the ability to liaise and influence all levels of stakeholders within the organization and possesses strong relationship‑building skills.
- Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends.
- Strong verbal and written communication skills.

What We Offer

- Competitive base salary and car allowance
- Service Sales incentive
- A culture that encourages innovative ideas and appreciates our talent is the key to our success.

Otis is an Equal Chance Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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📌 Service Account Representative - Brisbane (Brisbane City)
🏢 Otis Elevator
📍 Brisbane City