Job Summary

General Manager – Partnerships & Client Success – focuses on managing key client accounts across the Australian market, driving revenue growth, client retention, and partnership development.

The Job

This role forms part of the senior leadership team and is responsible for managing, supporting and servicing account‑related needs of a set of key client accounts. It includes initiating and maintaining relationships with existing and prospective clients to retain business and position Ticketmaster Australia to exceed client needs.

What You Will Be Doing

Strategic Leadership

- Develop and execute the strategic direction for key client accounts across a mix of portfolios in alignment with organisational objectives, with final portfolio mix agreed to meet ongoing business needs.
- Lead long‑term account growth strategies to maximise revenue, retention, engagement, and customer satisfaction.
- Identify emerging market opportunities, industry trends, and customer needs to inform strategic planning.
- Contribute to the development and delivery of the organisation’s product optimisation and customer growth strategy.
- Drive innovation in offerings, account management practices, and customer engagement initiatives.
- Support as required, major organisational projects that are determined as a strategic priority.

Strategic Account Management

- Lead the management and growth of key strategic accounts and high‑value client relationships.
- Manage all contract deliverables for the portfolios ensuring SLA’s are being met.
- Develop and maintain executive‑level relationships with major customers, partners, stakeholders, and industry representatives.
- Ensure strategic accounts receive exceptional service, support, and value delivery.
- Oversee contract negotiations, renewals, and commercial agreements.
- Identify opportunities to expand partnerships, increase revenue, and strengthen client retention.




- Provide responses and reviews as part of the tender process.
- Manage account risk and proactively address customer concerns and service issues.
- Coach and collaborate with others on support, operations and marketing to ensure effective, consistent communication of Ticketmaster’s capabilities, services, and relevant offerings for our clients.
- Develop robust local and global connections that support the core products and solutions and help match their development to market needs and client priorities.
- Forecast clients’ ticket/revenue contribution to the segment’s annual business plan by developing client‑level partnership plans, including account strategy, profitability analysis, and programme projections.

Business Performance

- Own and deliver strategic account revenue targets.
- Develop budgets and forecasts for the portfolio.
- Undertake detailed business analytics and reviews to make informed decisions about future AOI and growth opportunities.
- Monitor financial performance and implement initiatives to improve profitability and commercial outcomes.
- Identify new business opportunities and partnership arrangements that support growth objectives.
- Develop business cases and commercial proposals for strategic initiatives.

Stakeholder and Relationship Management

- Build strong relationships with internal and external stakeholders.
- Collaborate across Sales, Marketing, Operations, Finance, Product, and Fan Support teams to achieve business objectives.
- Represent the organisation at industry events, conferences, networking functions and stakeholder meetings.




- Develop strategic partnerships that create value for members, customers and the organisation.

Technical Skills

- Analytical and strategic thinking.
- Expert in data analytics and interpretation analysis.
- Strong presentation skills.
- Experience in using AI.
- Expert project manager.
- Proven track record of exceeding sales targets and understanding of contract structure and negotiations.
- Experience leading changes in a complex matrix‑oriented organization with strong emphasis on team development.

Behavioural Skills

- Excellent customer service, communication, and consulting skills.
- Experience with live event ticketing or real‑time inventory management systems preferred.
- Ability to listen, understand and interpret client needs and expectations as part of delivering tailored solutions.
- Proactive focus on growth and opportunities.
- Ability to manage up, across and your team, with effective and pro‑active communication.
- Accuracy and thoroughness of all work.
- Highly motivated.
- Ability to work and contribute to a team environment.
- Able to travel to office minimum of 3 days a week.

Travel Requirements

40%–60% travel required.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

#J-18808-Ljbffr

📌 General Manager - Partnerships & Client Success (Melbourne)
🏢 Live Nation
📍 Melbourne