Future Team Leader - Canberra, ACT

Job no:

Brand: FCM

Work type: Full time, Hybrid

Location: Australian Capital Territory

Categories: Sales and Customer Service, Leadership

Ready to step into leadership without stepping away from travel?

If you’re an experienced Leisure or Corporate Travel Consultant with big ambition and a natural ability to bring people along with you, this could be your next move!

About the Opportunity:

FCM Canberra is growing, and we’re now looking for a future leader who’s ready to grow their own career while helping others thrive.

This role is perfect for someone with solid consulting experience, a passion for client relationships, and the drive to take their first (or next) step into leadership.

Working closely with your Team Leader, you’ll help drive performance, engagement and culture while continuing to deliver outstanding service to your own clients. You’ll support all aspects of the FCM business by turning strategy into action, maintaining strong sales performance, and helping the team operate at its best.

Key Responsibilities:

- Support the Team Leader in coaching and developing a team of Travel Consultants
- Build and maintain robust relationships with Government and corporate clients
- Assist in overseeing daily operations, ensuring service excellence and SLA delivery
- Handle complex bookings, escalations and technical problem‑solving
- Identify opportunities to improve performance and customer experience
- Collaborate with internal stakeholders to deliver seamless service outcomes
- Contribute to a safe, inclusive and accessible work environment where all Flighties feel welcomed, respected and supported to thrive

What you’ll need:

- A lead‑by‑example approach and the ability to motivate others
- Strong communication skills and emotional intelligence




- Confidence managing change and high volumes of business
- Drive, determination and focus to co‑lead a successful business
- Minimum 2 years’ proven sales success as a Corporate Travel Manager or Retail Travel Consultant
- GDS proficiency (Sabre highly regarded)
- Alignment with FCM values and a mindset that embraces growth and change

What You’ll Enjoy:

OTE $90,000+ (comprising $65,000 base + uncapped monthly individual and leadership incentives) + super

- Culture: inclusive company culture and team environment
- Our People: Equal Opportunity Employer encouraging all suitably qualified applicants, including Aboriginal and Torres Strait Islander People, people from racial, ethnic, or ethno‑religious minority groups, and people with disability
- Development: Individualised Learning & Development pathway options
- Access to LinkedIn Learning for ongoing skill development
- Exclusive Staff Discounts via employee‑only portal – 350+ retailer, health and wellness, financial planning and more
- Travel Discounts for family and friends – flights, hotels, tours, cruises, insurance, and more
- Bright Future: Career opportunities in a network of brands and businesses worldwide – promotion from within
- Corporate Health Discounts – exclusive discounts on health insurance plans, access to internal gym
- Mental Health: Support and Employee Assistance Program for staff and family
- Social: Regular awards nights, social team building, industry events, and opportunities to attend global conferences (Bangkok 2026, Sydney 2027)
- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
- Sustainability: Commitment to environmental protection and positive change in tourism

Are you ready to elevate your career in corporate travel? Apply with FCM today!

Applications close:

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📌 Future Team Leader - Canberra, ACT
🏢 StudentUniverse
📍 Canberra