We are seeking a Senior Account Director to manage and develop relationships with two strategic customers. This is a senior individual contributor role focused on customer engagement, account growth, and long-term relationship management. As Senior Account Director, you will be responsible for developing trusted relationships across both organisations, understanding their business priorities, and ensuring they realise value from Ideagen’s solutions. You will identify opportunities to expand the use of our aviation portfolio, supporting both customer success and revenue growth.
Responsibilities
- Develop and maintain senior stakeholder relationships
- Create and execute strategic account plans that support customer objectives and business growth
- Identify opportunities for account expansion, including additional products, services, and solution adoption
- Manage the customer lifecycle from planning and engagement through to implementation, adoption, renewal, and ongoing success
- Act as the primary point of contact for strategic account activity and customer engagement
- Deliver accurate forecasting, account reporting, and pipeline management
- Maintain account information and activity within Salesforce
- Collaborate with internal teams to resolve customer challenges and maximise value delivered
- Share customer feedback and market insights to support product and go-to-market strategy.
Skills and Experience
- Experience in account management, customer management, or related commercial roles
- Experience managing large, strategic accounts and driving revenue growth
- Knowledge of the Australian aviation sector and its stakeholder environment
- Experience working with software, technology, or SaaS-based solutions
- Strong commercial, planning, and forecasting skills
- Experience using Salesforce or a similar CRM platform
- Excellent communication, presentation, and relationship-building abilities
- A team-oriented approach and ability to work effectively across multiple teams
#J-18808-Ljbffr
📌 Account Director (Melbourne)
🏢 Ideagen
📍 Melbourne
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.