Key Responsibilities

Team Leadership & Development

- Lead, coach, and support a team of Field Service Technicians across the Northern territory.
- Conduct performance evaluations, coaching sessions, and skill development plans.
- Ensure optimal workforce planning, route optimization, and daily scheduling.
- Preventive and curative maintenance of products

Operational Management

- Guarantee efficient execution of on‑site interventions, maintenance, repairs, and installations.
- Monitor operational KPIs (response time, first‑time fix rate, productivity, customer satisfaction).
- Implement continuous improvement initiatives across the region.
- Ensure correct use of service tools, systems, and reporting methods.

Customer Excellence

- Handle escalated cases and provide second‑level support when needed.
- Promote a customer‑first mindset and ensure all interventions meet quality standards.
- Build strong relationships with key regional partners, clients, and stakeholders.

Cross‑Functional Collaboration

- Work closely with logistics, planning, quality, technical support, and other regional teams.
- Provide structured feedback to central teams to improve tools, processes, and products.
- Deliver accurate reporting and insights to the National After Sales Manager.

Compliance,



Quality & Safety

- Ensure technicians follow safety procedures, company policies, and industry standards.
- Guarantee accuracy in administrative tasks, documentation, and service reporting.
- Promote a culture of safety and quality within the field service organization.

Profile & Competencies

- Proven experience in field service execution and management, team leadership, or technical coordination.
- Strong understanding of service operations, on‑site interventions, and customer support.
- Ability to interpret and manage KPIs and leverage data for performance improvement.
- Customer‑oriented mindset with strong problem‑solving abilities.
- Strong communicator, both with technicians and central departments.
- Autonomous, proactive, and able to make decisions with impact.
- Proficiency in Dutch and French (English is an asset).

What We Offer

- A high‑impact role managing a key strategic region.
- Opportunities for growth and leadership development within the organization.
- A agile and supportive work environment.
- Competitive compensation package including benefits and tools for the role (car, laptop, etc. depending on company policy).

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📌 Field Service Team Leader F/M/X (Australia)
🏢 Socomec
📍 Australia