If you're a Senior Engineer who's grown tired of being just another head on a service desk and wants a role where your technical depth is actually valued, this is worth a look.

A well-established Sydney-based MSP is looking for a Senior Support Engineer to join their team on-site in the CBD. You'll be the go-to technical escalation point across a diverse client base, working across Azure, Microsoft 365, Intune and networking – with the kind of variety that keeps you sharp and the autonomy to actually solve problems properly.

This isn't a ticket-factory role. It's a senior position where your experience will be put to use across real projects, complex troubleshooting, and client environments that need someone who can think, not just follow a runbook.

- Location: Sydney CBD (on‑site)
- Position: Full‑time, Permanent
- Salary: Up to $115,000 + Super
- Other requirements: Full Australian working rights, MSP experience essential

WHO ARE WE?

We're a Sydney-based MSP supporting businesses across a broad range of industries with managed IT services, cloud, infrastructure and security. Our team is tight‑knit, technically robust, and genuinely collaborative – the kind of place where senior engineers get the respect they've earned and the room to do their best work.

We're growing, and we want people who want to grow with us.

WHAT WILL YOU BE DOING?

- Acting as the senior escalation point for complex technical issues across the client base
- Supporting and managing customer environments across Azure, Microsoft 365, Intune and networking
- Troubleshooting and resolving advanced incidents across server, cloud and network infrastructure




- Contributing to and delivering IT projects including migrations, cloud deployments and infrastructure upgrades
- Mentoring junior and mid‑level engineers and helping lift the capability of the broader team
- Maintaining documentation and ensuring client environments are well‑managed and proactively monitored
- Working directly with clients to understand their environments and deliver outcomes, not just fixes
- Solid experience in a Senior Engineer or escalation role within an MSP environment
- Strong hands‑on skills across Microsoft 365 and Exchange Online administration
- Azure experience – including IaaS, identity, and cloud management
- Intune and endpoint management experience
- Networking fundamentals – VLANs, firewalls, routing, switching and troubleshooting
- The communication skills to work directly with clients and translate technical outcomes into plain language
- Full Australian working rights
- Microsoft certifications (Azure Administrator, MS‑100/101 or similar)
- Experience with security tools and endpoint protection platforms
- Exposure to automation or scripting (PowerShell)
- Experience mentoring junior engineers in a busy MSP setting
- A genuine interest in cloud‑first environments and modern workplace solutions

Please apply online or email your CV directly to For further information, call . Calls are welcome between 7am and 10pm. If unavailable, please leave a message and you will receive a response. By applying, you consent to your application being submitted to our client in relation to this vacancy only.

KEY SKILLS:

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📌 Senior Support Engineer (City of Sydney)
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📍 City of Sydney