General Manager

Pullman Quay Grand Sydney Harbour – responsible for overseeing daily operations, ensuring profitability and guest experience.

Primary Responsibilities

- Manage all facets of the property including revenue management, recruiting & training, customer service and achievement of financial targets
- Lead and develop the team to ensure the hotel’s profitability and success
- Drive changes and improvements in performance and implement strategies in line with business objectives
- Create and build strong relationships with key stakeholders, property owners, guests and regional shared services
- Maintain excellent product and service standards whilst maximising revenue and balancing expenses
- Recruit and develop a team that is engaged in driving a positive customer sentiment
- Act as a liaison within the local community, representing Accor and fostering community engagement

Skills & Experience

- Prior operational, hotel or general manager experience and a deep understanding across a range of departments and stakeholder management
- Create environments where the team are encouraged and motivated to be their true self each day
- Confidence in cultivating robust relationships, effectively addressing challenging situations,



and implementing solutions that enhance service quality
- Experience and capability to drive financial growth through skilful & thoughtful strategy
- Comprehension of key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivate the team to do the same
- Past experience working with body corporates in an MLR setting is desirable

Accor Benefits

- ALL Heartist Membership – discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts – available on a range of accommodation, services and events
- Accor Live Limitless (ALL) Loyalty Program – earn status & reward points on worldwide stays
- Learn Your Way – support career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network – more than 300,000 Accor professionals globally sharing the same guest passion
- Worldwide Opportunities – grow your career with over 400 hotels in the Pacific and more than 5,000 across 110 countries

Accor is an inclusive company, building diverse teams across the globe.

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📌 General Manager (City of Sydney)
🏢 Accor
📍 City of Sydney