About the Role

The Medical Information & Operations Associate supports delivery of high-quality, compliant and customer-centred Medical Information (MI) services to HCPs and patients, while leveraging digital/AI tools and data-driven approaches to enhance operational excellence and insight generation supporting quality use of medicine and strategy. This is a full time permanent opportunity based in Melbourne reporting directly to the Medical Information Manager.

Responsibilities

- Deliver timely and accurate responses to enquiries across MI channels, ensuring a consistent, high-quality customer experience across all interactions.
- Tailor responses to customer needs using approved resources while maintaining scientific integrity and compliance.
- Develop transparent, balanced, evidence-based MI responses for medical review and approval.
- Identify and report adverse events and product complaints in accordance with company procedures.
- Accurately document enquiries, responses and activities in MI systems to support data integrity and audit readiness.
- Collaborate with Medical Affairs, Marketing, cross‑functional, and global MI teams to ensure smooth execution of MI services, activities, and delivery of initiatives.
- Contribute to MI insights reporting to inform decision‑making, including analysing MI enquiry trends to identify emerging insights, unmet needs, and opportunities to enhance QUM and contribute to strategy.
- Contribute to MI content planning and product launch readiness, including content preparation and systems maintenance.
- Support responsible adoption and use of digital/AI-enabled, automation and optimisation solutions in line with governance.
- Support Medical Affairs activities as required, including internal training and promotional/medical education material review.
- Maintain audit and inspection readiness across all responsibilities, including support during audits as required.
- Deliver or assist with additional activities or projects as assigned by manager.

Experience Required

- Tertiary qualification in life sciences,



pharmacy, pharmaceutical sciences, or related discipline.
- 2‑3 years’ experience in medical information, medical affairs, or pharmaceutical industry.
- Strong scientific acumen with the ability to interpret and communicate complex information clearly to diverse audiences.
- Customer‑focused mindset with strong problem‑solving and execution skills.
- Demonstrated experience in digital/AI, automation, or process improvement.
- Ability to manage competing priorities, work independently and deliver to deadlines.
- Strong written and verbal communication skills, with the ability to collaborate across functions.
- Familiarity with Medicines Australia Code of Conduct is preferred.

What we offer

No matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus , and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way.

At Chiesi ANZ, we are committed to our people “Everyone of us is different. Everyone of us is Chiesi.” We continuously strive to enrich our employees personal and professional lives through our competitive benefits, wellness allowances, flexible working arrangements and additional leave days.

Chiesi ANZ is committed to valuing diversity and promoting equality through a policy of treating all its employees and job applicants fairly and equally. Chiesi ANZ will take all reasonable steps to employ, train and promote employees on the basis of the evidence of competencies required, individual merit and qualifications without regard to race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, marital status, age or disability. We will also take all reasonable steps to provide a work environment in which all employees are treated with respect and dignity and that is free from discrimination, harassment and victimisation based upon an employee's race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, marital status, age or disability.

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📌 Medical Information & Operations Associate (Melbourne)
🏢 Chiesi Australia
📍 Melbourne