Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays. The company offers close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays on 10 well‑equipped, air‑conditioned vessels, a world‑class sailing catamaran and provides a range of tours, an inter‑island resort connection service and daily departures at two islands, one airport and two mainland ports. Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef. From cruises and sailing adventures to world‑renowned underwater accommodation, the company offers a unique way to experience the Whitsundays with a friendly, experienced crew.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 20 brands across Australia and New Zealand. Founded in 2016 and headquartered in Adelaide, the group connects guests to land and each other through iconic trains (The Ghan, Indian Pacific, Outstanding Southern, The Overland), premium small‑group outback operator Outback Spirit, eco‑luxury lodge Sal Salis Ningaloo Reef, aquatic adventures (Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures), Darwin Harbour Cruises, Journey Beyond Cruise Sydney, and other attractions including Melbourne Skydeck, Eureka 89, Vintage Rail Journeys, The Telegraph Station in Alice Springs, Monarto Safari Resort,



Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours and Voyages Tourism Australia.

About The Role

The Cruise Director focuses on delivering exceptional guest experiences and upholding high standards of service and professionalism. The role involves managing the Cruise Attendants to ensure a clean, tidy, and welcoming environment for guests, and contributing to the company’s success in providing unforgettable experiences.

Key Responsibilities

- Deliver exceptional guest experiences through outstanding customer service and consistent high performance.
- Manage and oversee Cruise Attendants, ensuring professionalism and optimal service delivery.
- Address and resolve guest complaints promptly to uphold a positive experience on board.
- Handle daily ticketing procedures, managing manifests, headcount responsibilities, document processing, sales, and reconciliation of onboard tills.
- Maintain high standards of food and beverage knowledge, ensure compliance with Food Safety regulations, manage stock control, and oversee daily reconciliation of products.

About You

We are seeking a reliable and self‑motivated individual to join our marine team full‑time as a Cruise Director.



The ideal candidate will have a strong background in the marine and tourism environment and possess exceptional interpersonal and communication skills to interact effectively with guests and team members. A proactive approach and adaptability are essential in our dynamic work environment.

Must‑Have Attributes

- Sound knowledge of the marine and tourism industry to enhance our guest experiences.
- High level of attention to detail to ensure that standards and expectations are consistently met.
- A proactive nature that identifies areas for improvement and takes initiative in enhancing service delivery.
- Ability to work effectively within a team environment.

Requirements

- Certificate and/or Diploma in Hospitality/Tourism or comparable supervisory experience.
- HLTAID011 Provide First Aid – mandatory.
- HLTAID015 Provide Cardiopulmonary Resuscitation and Advanced Oxygen Resuscitation – mandatory.
- QLD Responsible Service of Alcohol – mandatory.
- QLD Working with Children’s Check (Blue Card) – mandatory.
- SITSS0016 – Food Handling Supervisor.
- Elements of Shipboard Safety Skillset.

Benefits

- Generous discounts on Journey Beyond travel and experiences.
- An attractive salary and positive work environment.
- Study Assistance Policy.
- Career progression opportunities, transfers, and secondments.
- Employee Referral Policy.
- Parental Leave program.
- Purchased Leave policy.
- Private Health discounts.
- Employee Assistance Program.
- Discounts on Journey Beyond merchandise.
- Discounts at the Cruise Café & Bar.
- Discounts at the bar on board vessels.
- Free public transport.
- Salary sacrifice remote area benefits.

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📌 Cruise Director | Cruise Whitsundays (Airlie Beach)
🏢 Journey Beyond
📍 Airlie Beach