About My Guardian

My Guardian is a leading Aged and Disability Care provider delivering compassionate, high-quality, person-centred care across Australia. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

About The Role

As a Business Development Manager, you will play a key role in driving the growth and expansion of My Guardian across Adelaide and the wider South Australian market. This highly relationship-focused role involves building strong referral networks, generating new business opportunities, and increasing brand awareness within the Aged Care and NDIS sectors. It is ideal for someone who thrives in a fast-paced environment, enjoys networking and relationship building, and is motivated by achieving growth targets while making a meaningful difference in the community.

Business Development & Client Acquisition

- Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.
- Actively promote My Guardian’s services, brand, and values through professional engagement, networking, and community outreach.
- Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.
- Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.
- Meet and exceed onboarding KPIs through proactive lead generation and productive conversion strategies.
- Collaborate on the development and implementation of innovative marketing and referral initiatives.
- Maintain a strong local presence by liaising with hospitals, GPs, allied health providers,



and community groups to drive awareness and referrals.

Client Onboarding & Service Coordination

- Oversee the client onboarding process, ensuring a seamless transition from enquiry to active service.
- Guide clients and families through available service options, funding pathways, and expectations.
- Coordinate with internal rostering and operations teams to ensure timely and accurate scheduling of services aligned with client preferences.
- Provide clear documentation and handover to operational teams post-onboarding.
- Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.

Client Relationship Management

- Act as the primary contact during onboarding and early service delivery phases.
- Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.
- Foster trust and rapport with clients and their families through consistent communication and professional service delivery.
- Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.

Skills & Experience

- Experience in a business development or intake-focused role, ideally within aged care or disability services.
- Strong understanding of Home Care Packages, NDIS, and Aged Care Quality Standards.
- High-level communication, negotiation, and relationship-building skills.
- Demonstrated initiative, sound judgment, and ability to work autonomously.
- Experience using CRM or care management systems (desirable).
- Current driver’s licence and willingness to travel as needed.

Benefits

- Competitive salary package
- Career growth opportunities
- Supportive team culture

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📌 Business Development Manager - Aged Care and NDIS (Adelaide)
🏢 My Guardian - Aged & Disability Care
📍 Adelaide