Foundever is hiring a Full time Customer Service Representative role in Varsity Lakes, QLD. Apply now to be part of our team.

Requirements for this role:

- Looking for candidates available to work:
- Mon morning
- Mon afternoon
- Mon evening
- Tue morning
- Tue afternoon
- Tue evening
- Wed morning
- Wed afternoon
- Wed evening
- Thu morning
- Thu afternoon
- Thu evening
- Fri morning
- Fri afternoon
- Fri evening
- Sat morning
- Sat afternoon
- Sat evening
- Sun morning
- Sun afternoon
- Sun evening

- 1 year of relevant work experience required for this role

Foundever is hiring a Part time Customer Service Representative role in Varsity Lakes, QLD. Apply now to be part of our team.

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Job summary:

- Looking for candidates available to work:

- Monday: Morning, Afternoon, Evening

- Tuesday: Morning, Afternoon, Evening

- Wednesday: Morning, Afternoon, Evening

- Thursday: Morning, Afternoon, Evening

- Friday: Morning, Afternoon, Evening

- Saturday: Morning, Afternoon, Evening

- Sunday: Morning, Afternoon, Evening

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter.

At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

About the Role

As a Customer Service Representative, you’ll join a team of dedicated professionals passionate about delivering exceptional customer service. You’ll play a key role in ensuring customer satisfaction through effective problem-solving and communication. Our office is located in Varsity Lakes, Gold Coast, Queensland. This is an office based role.

What You’ll Do:

- Handle inbound calls and assist with a variety of general banking inquiries, including:





- Providing account balances

- Replacing debit and credit cards

- Updating personal information

- Resolving issues with online banking

- Investigating transactions and disputes

- Managing fraud inquiries

- Logging complaints and capturing feedback

- Provide accurate information and follow strict identification protocols

Note: This role does not involve sales or upselling.

About You

We’re looking for individuals with:

- Customer service experience (highly desirable)

- A genuine interest in banking or financial services

- Strong computer skills and the ability to navigate multiple systems

- Resilience and professionalism in a fast-paced environment

- A Grade 10 qualification (or equivalent)

- Student visa holders are welcome!

Training Period (On-Site)

- Weeks 1–3: Classroom training, Monday–Friday, 9:00 am–5:30 pm

- Weeks 4–7: On-the-job training, Monday–Friday. Full-time availability between 8:00 am–8:00 pm required

Flexible Rosters

We offer different Part-time and Full-time roster options to suit your lifestyle:

- Split shifts available

- Work-from-home opportunities available (conditions apply)*

What We Offer

- Full-time comprehensive training

- Private healthcare policy discounts

- Staff perks – access to platform with discounted products and services

- Performance based incentives*

- Monthly social engagement activities

Important Information

- During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.

- If work-from-home is offered, you’ll need a secure internet connection and a quiet, secure workspace to deliver high-quality customer service.

- Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).

Start your journey with Foundever today! Speak to our recruitment team to learn more.

*Terms and conditions apply.

📌 Customer Service Representative (Gold Coast)
🏢 Foundever
📍 Gold Coast