IT Help Desk / Response Team Member

Techbrain is a leading Perth, Australia IT company the empowers businesses to thrive through innovative technology solutions. We partner with our clients to understand their unique needs and deliver a range of IT services.

Job Summary
We are seeking a dedicated Help Desk/Response team member to provide exceptional support to our users. The ideal candidate will be responsible for troubleshooting and resolving technical issues, ensuring that all requests are handled efficiently and effectively. This role requires strong communication skills and a customer-focused attitude to deliver high-quality service.

Duties

- Create and document detailed problem descriptions and technical backgrounds for support tickets.

- Prioritise and triage tickets based on urgency and importance, following the guidelines of the Response Team Board.

- Deliver timely support and solutions to resolve technical issues as per ticket priority.

- Maintain and update documentation to reflect changes in environments and evolving knowledge.

Skills

- Proficient in help desk operations and technical support

- Solid knowledge of computer networking principles

- Experience in providing IT support for Windows environments

- Exceptional planning and organisation skills.

- High level written and documentation skills.

Desired:





- MSP Help Desk or external provider experience

- Windows experience

Benefits:

- Pair of Funky Socks when you start and every birthday

- Monthly and quarterly employee awards and events

- Training encouraged and supported by the business

Join our team as a Response team member where your expertise will contribute significantly to our operational success while enhancing user satisfaction across the organisation.

Ready to Apply?

If after reviewing this advertisement you find that this role is a good match for your interests and passions, please send us an application containing a cover letter and resume.

Note: All final applicants for this position will be asked to consent to a pre-employment medical and a Police record check. Please note that people with Police records are not automatically barred from applying for this position. Each application will be considered on its merits.

Please do not apply unless you are committed to the entire process. This process is essential to ensure that we get the best match for both our team and the successful individual.

*To be successful, the candidate will be required to provide evidence of claimed qualifications or experience and be an Australian Citizen*

📌 IT Help Desk Team Member - MSP (Perth)
🏢 TechBrain
📍 Perth