Introduction to the role
We are seeking a Field Service Technician to join our Service Operations Support team. This role combines hands-on mechanical work with technical problem-solving and customer support between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clients operating at full capacity.

This position is located in Mackay, and you will report to the Field Service Manager - East.

Main responsibilities

- Complete field machine inspections

- Provide hands-on mechanical service work in the field to Metso customers

- Provide technical liaison services between customers, product divisions and sales personnel

- Perform technical evaluations and analyse equipment and machine component failures

- Understand drawings and schematics to ensure correct processes are followed

- Supervise and oversee Field Service projects on customer sites

- Escalate questions and analysis to Technical Support and Engineering

- Support quotation work by providing scope of work, initial planning and costing information

- Promote products and services to customers

- Prepare post site reports, timesheets and expenses after site visits

- Promote Technical Support value add and support Technical Support Teams

- Some Interstate and some international travel may apply. This role comes with some physical work requirements.

To succeed

Essential

- A Mechanical trade qualification from college or technical school, OR





- Three to six years relevant experience and/or training
- Demonstrate understanding and compliance to safety regulation and standards

- Physically fit and able to pass a medical, with no site restrictions to perform duties

- Excellent communication and interpersonal skills

- Ability to read and interpret mechanical schematics

- Ability to travel within short notice

- Understanding operating and maintenance instructions, and procedure manuals

- Ability to read and understand a variety of written instructions

- Ability to complete basic engineering calculations such as basic algebra, geometry etc.

- Provide standard hand tools applicable to task

- Current driver’s license

Desirable

- Basic rigging and dogging understanding

- Ability to write routine reports and correspondence (Word, Excel)

What’s in it for you

- A work workplace where safety — both physical and mental — is always the number one priority

- Competitive base salary reflective of your experience, plus an annual incentive program

- Additional Annual Leave benefit for all permanent and maximum-term employees

- Gender-neutral paid parental leave — 18 weeks at full pay

- Paid Volunteer Leave to support the causes you care about

- Active Social Club, company-wide events and family-focused activities

- Comprehensive medical benefits, including discounted health insurance for you and your family

- Company-provided Salary Continuance insurance

- Career development & education assistance to support your technical and leadership aspirations

📌 Field Service Technician (Mackay)
🏢 Metso
📍 Mackay