Technical Lead – Dynamics 365 Customer Insights Journeys & Power Pages

Roles and Responsibilities

- Lead the design and implementation of solutions using Dynamics 365 Customer Insights – Journeys (Real-time Marketing) and Power Pages (Power Portal) .
- Architect scalable and secure customer engagement solutions, including customer journeys, segmentation, email marketing, and event management .
- Design and develop Power Pages portals with custom UI, authentication, and role-based access.
- Provide technical leadership and mentorship to development teams; enforce coding standards and best practices.
- Translate business requirements into technical design documents and scalable architectures .
- Configure and customize:
- Customer Insights Journeys (segments, triggers, journeys, forms, emails)
- Power Pages (Liquid templates, web roles, content, site settings)

- Develop custom solutions using:

- Power Platform (Power Automate, Power Apps)

- Integrate Dynamics 365 with external systems and third-party applications using APIs, Azure services, or middleware.
- Implement security models , including authentication (Azure AD B2C, external identity providers) and authorization.
- Drive CI/CD implementation , workplace management, and deployment strategies using Azure DevOps.
- Conduct technical reviews, code reviews, and solution validations .
- Collaborate with stakeholders, business analysts, and architects to ensure successful delivery.




- Ensure compliance with data privacy, governance, and performance standards .
- Strong hands-on experience in:

- Dynamics 365 Customer Insights – Journeys (Real-time Marketing)
- Expertise in Microsoft Dataverse and data modeling.
- Proficiency in:
- Liquid templating
- Experience with Power Platform tools (Power Apps, Power Automate).

- Strong integration experience using REST APIs, Azure Functions, Logic Apps .
- Knowledge of security frameworks , authentication (OAuth, Azure AD B2C), and role-based access.
- Experience in solution design, architecture, and technical leadership .
- Familiarity with DevOps practices , CI/CD pipelines, and environment management.
- Strong problem-solving, analytical, and debugging skills.
- Excellent communication and stakeholder management abilities.

Preferred Skills

- Microsoft certifications such as:
MB-260 (Customer Data Platform Specialty)
- Experience with Customer Data Platforms (CDP) and customer data unification.
- Exposure to AI-driven personalization and customer analytics .
- Knowledge of event management modules in Customer Insights Journeys .
- Experience with Azure Integration Services (Service Bus, API Management).
- Familiarity with front-end frameworks and UX best practices .
- Experience working in Agile/Scrum environments .
- Domain experience in industries like Retail, BFSI, Healthcare, or Telecom .

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📌 Dynamics 365 Customer (Melbourne)
🏢 XPT Software
📍 Melbourne