Oncall Language Services (Oncall) has been providing language services for over 40 years. Throughout this time, we have established ourselves as global leaders and continue to combine our experience with the latest technologies to deliver innovative Interpreting, Translation, Transcription and Captioning solutions. At the heart of our service delivery is our vision to empower those who seek to understand and be understood through high-value innovative solutions. Every day, we support government, healthcare, legal and corporate organisations across Australia and internationally.

Opportunity

We are seeking a motivated and versatile Systems Analyst & Developer professional for this full-time ongoing opportunity who will:

- Design, develop and maintain internal software applications and business systems.
- Build AI-powered solutions using Large Language Models (LLMs) and automation technologies.
- Develop operational, financial and performance reports using SQL, Power BI and reporting platforms.
- Build dashboards that provide meaningful business insights and support decision-making.
- Analyse, validate and manage data across multiple business systems.
- Automate recurring reports and improve reporting efficiency.
- Collaborate with stakeholders to identify opportunities to improve business processes through technology.
- Provide first-line IT support to internal staff, troubleshooting hardware, software and network issues.
- Configure user accounts, computers and business applications.
- Support system upgrades, integrations, data migrations and technology projects.
- Maintain technical documentation and promote secure development practices.
- Work collaboratively across departments to deliver practical technology solutions.

Success Criteria

- Experience in software development, systems analysis, reporting or business intelligence.
- Strong SQL skills and experience working with relational databases.




- Experience developing applications using one or more of the following:
- C#, Python, Java, JavaScript

- Experience with Microsoft Power BI, Excel or similar reporting platforms.
- Experience using Git or other version control systems.
- Understanding of Software Development Life Cycle (SDLC) and Agile methodologies.
- Strong analytical and problem-solving skills.
- Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Highly organized with the ability to manage multiple priorities.
- Strong attention to detail and commitment to data integrity and security.
- Collaborative approach and willingness to support users across the organisation.
- Tertiary qualification in Information Technology, Computer Science or a related discipline (desirable).
- Experience working with AI technologies, automation or Large Language Models (desirable).

Why Join Oncall?

- Work on innovative technology projects that support essential community services.
- Develop AI, automation and business intelligence solutions with real organizational impact.
- Collaborative and supportive team setting.
- Exposure to software development, business intelligence and IT infrastructure.
- Professional development and career growth opportunities.
- Convenient South Melbourne office location.

Interested? Apply Now!

If you’re passionate about software development, reporting, automation and emerging technologies, we’d love to hear from you.

To apply for the role, please click the ‘Apply’ button and follow the prompts. Please include your CV and a brief cover letter expressing your motivation and key attributes for the role.

You must have the right to live and work in Australia to apply for this job.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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📌 Systems Analyst & Developer (Melbourne)
🏢 Oncall
📍 Melbourne