An exceptional opportunity has become available with a prestigious global law firm seeking an experienced people leader to shape the strategy, governance and service delivery of its Executive Support Network.
This senior leadership role offers significant visibility across the business, overseeing approximately 50 Personal Assistants and Team Administrators across APAC and driving the evolution of the firm's executive support operating model.
Key responsibilities include:
- Lead the strategic delivery of the APAC Executive Support operating model, including governance, service standards and role design.
- Drive workforce planning, resource allocation, team performance and capability development across a geographically dispersed Executive Support Network.
- Partner with HR and senior stakeholders on performance management, employee relations and organisational change initiatives.
- Develop reporting frameworks and use data‑driven insights to optimise workforce planning, service delivery and operational performance.
- Champion continuous improvement by standardising processes, enhancing onboarding and development programs, and leading transformational change across the APAC region.
This role requires occasional flexibility outside standard business hours to collaborate with teams across London and Asia, together with periodic travel to offices throughout Australia and the Asia‑Pacific region.
You will bring:
- Proven leadership experience within a law firm or professional services environment.
- 5+ years' experience leading executive support, PA, team administration or business support functions across multiple locations.
- Demonstrated success driving operating model transformation, service improvement and performance frameworks.
- Robust analytical capability with a data‑driven approach to workforce planning, reporting and operational decision‑making.
- Exceptional stakeholder management skills, with experience partnering with HR on people matters. Experience with Aderant Expert and Mandarin language skills are advantageous
What’s on Offer
- $160,000 - $180,000 package + extensive benefits
- Lead a regional Executive Support Network across APAC
- Influence strategic business support initiatives within a globally recognised law firm
- Collaborate with senior leaders across Australia, Asia and the UK
- Opportunity to shape the future of executive support within a world‑class professional services environment
- Non hierarchical culture and progressive culture known in market for its positive employee experience.
This is a rare opportunity for an accomplished business support leader to make a significant impact within a global organisation undergoing an exciting period of transformation.
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📌 Services Manager, Executive Support Network, APAC (Melbourne)
🏢 Sharp & Carter
📍 Melbourne
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