About the Role

Datacom is undertaking a strategic migration of our internal IT service management platform to ServiceNow. We’re looking for an experienced ServiceNow Solution Architect to lead the end‑to‑end migration: defining the target architecture, designing integrations and data flows, driving data migration strategy, and working with stakeholders to deliver a scalable, secure, and business‑aligned ServiceNow platform.

You’ll be the technical lead for the program, translating business needs into a robust ServiceNow solution, establishing governance and best‑practice development processes, and partnering with cross‑functional teams (IT operations, security, HR, finance, and applications) to ensure a smooth transition with minimal business disruption.

What You’ll Do

- Define the target ServiceNow architecture for ITSM/ITOM/ITBM (and other modules as needed) including data model, CMDB design, security model, tenancy, and scalability considerations.
- Own migration strategy and plan: discovery, data mapping, ETL, testing, cutover, and rollback approaches.
- Design and manage integrations (REST/SOAP, MID Server, LDAP/SSO, event ingestion, third‑party tools) and advise on integration patterns and middleware.
- Lead configuration and customization guidance: scoped app strategy, scripting standards (JavaScript), update set management, source control, CI/CD pipelines and release management.
- Establish platform governance, development standards, coding conventions, and testing/QA processes.
- Collaborate with product owners, service teams and senior stakeholders to prioritise requirements, run workshops, and translate outcomes into solutions.
- Mentor delivery teams and contractors, review technical designs,



and perform architecture risk and performance assessments.
- Support vendor/partner selection and manage technical relationships where external delivery is used.
- Ensure alignment with security, compliance and change‑control requirements.

Required Qualifications

- Proven ServiceNow Solution Architect experience leading enterprise migrations or large‑scale platform implementations.
- Deep knowledge across ServiceNow modules (ITSM, CMDB/Discovery, ITOM, ITSM integrations); hands‑on configuration and development experience.
- Strong experience with data migration: discovery tools, data mapping, transformation, reconciliation and validation.
- Solid integration architecture skills: REST/SOAP, MID Server, LDAP/SSO, webhooks, message queuing patterns.
- ServiceNow certifications (CSA or higher, CIS, CIS‑ITOM desirable) and solid ITIL/enterprise process knowledge.
- Excellent stakeholder, workshop and communication skills—able to influence senior leadership and technical teams.
- Experience establishing governance, CI/CD and source‑control for ServiceNow development.
- 7+ years in enterprise architecture or solution architecture roles, with evidence of delivering business outcomes from platform changes.

Nice‑to‑Have

- Experience with ServiceNow Discovery, Orchestration, Event Management, or HR Service Delivery modules.
- Previous experience in a large systems integrator, MSP or enterprise IT organisation.
- Familiarity with cloud platforms (AWS/Azure) and security/compliance frameworks.

Benefits

- Agile, agile small‑business feel within a large organization.
- Social events, chill‑out spaces, remote working, flexi‑hours, and professional development courses.
- Inclusive and welcoming workplace that values employees and provides support.

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📌 Solution Architect | ServiceNow (Brisbane City)
🏢 Datacom
📍 Brisbane City