The Chance

We transform complex business problems into human centred solutions for early stage startups, enterprise ventures and corporate partners.

You'll begin by taking ownership of high-tempo, compliance-conscious, internationally-minded brands in the gaming space and they expect an agency partner who knows their world. As you establish yourself, there's genuine scope for this role to expand across our wider client portfolio and grow with the business.

To be clear, we're not looking for a messenger between the client and the creative team. We're looking for an account manager who is proactive in identifying opportunities, genuinely understands their clients' businesses and champions strategic and creative work. Someone with a point of view on what effective creative work looks like and the confidence to advocate for it in both directions.

You thrive on this stuff!

Client Relationship & Growth

- Own the relationship across two key accounts end-to-end, acting as the trusted primary contact for client stakeholders at all levels.
- Build deep, working knowledge of each client's business including their market, competitors, regulatory environment, commercial drivers, and internal dynamics.
- Set and manage client expectations with clarity and pace including scope, timelines, budgets, and what great work requires.
- Identify and pursue organic growth opportunities within your accounts, spotting the brief before the client writes it and converting conversations into scoped, sold work.
- Navigate the compliance and regulatory considerations inherent to regulated-category marketing, ensuring the work we recommend is deliverable within advertising restrictions and platform policies.

Strategic & Creative Partnership

- Contribute genuine insight to strategic discussions. You bring understanding of the client's business into the room,



not just their feedback.
- Interrogate incoming client requests to uncover the real problem(s) and translate them into sharp briefs that give strategy and creative the best possible starting point.
- Support the Creative team in presenting strategic and creative work to clients in a way that frames the thinking, protects the integrity of the work and builds client confidence in it.
- Manage feedback in both directions. Synthesise client input into clear, actionable direction and push back constructively when feedback risks weakening the work.
- Champion the value of strategy and creative within your accounts, ensuring clients buy the thinking, not just the deliverable.

Commercial & Account Management

- Own the commercial health of your accounts including budgets, scope, forecasting and profitability.
- Work with the team to scope and estimate new work accurately, securing client sign-off before work commences and managing scope creep before it erodes margin.
- Own account-level reporting and WIP communication, ensuring clients always know where things stand and internal teams always know what's coming.
- Run effective client meetings including agendas, actions and follow-through so that momentum never depends on the client chasing us.
- Maintain accurate account documentation: contact reports, key decisions, approvals, and commercial agreements.

Internal Leadership

- Coordinate strategy, creative and delivery teams at the account level,



ensuring everyone working on your clients understands the context, the objective and the standard.
- Act as the voice of the client internally and the voice of the agency externally representing each honestly to the other.
- Flag risks early and bring proposed solutions across timelines, budgets, relationships and quality.
- Contribute to account planning, identifying where each client relationship should be in six and twelve months and what it will take to get there.

What We're Looking For

- Demonstrated account management experience in a digital agency or equivalent environment (5+ years).
- Experienced and comfortable working on gaming, wagering, lottery, or other regulated-category accounts, including familiarity with advertising restrictions and compliance-driven approval processes.
- A relationship builder first. You earn client trust through consistency, responsiveness and commercial understanding.
- A strategic thinker with a genuine appreciation for creative work. You can articulate why work is effective, not just whether the client liked it.
- You’re commercially sharp. Comfortable owning budgets, scoping work and having money conversations with clients.
- Self-directed and proactive. You anticipate what’s needed, act without being prompted and take ownership of outcomes.
- A clear, confident communicator in the room, on the page and under pressure.
- Experience with international or multi-market clients is highly regarded.

This role sits at the front line of our client partnerships starting with two flagship accounts, with room to grow across the business as you make the role your own. If you're someone who builds real relationships, thinks beyond the brief, and champions great work, we'd love to hear from you!

📌 Account Director (Creative) (Rosebery)
🏢 Dijgtal
📍 Rosebery