APS Level 6

Sydney NSW, Brisbane QLD, Adelaide SA, Perth WA

$105,295 - $115,786 About The Department Of Employment And Workplace Relations We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer. We provide the framework for fair and productive relationships between employers and employees.

We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities. With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’– where our people reflect our purpose.

The Role

Reporting to the Assistant Director, the APS6 Team Leader will lead a frontline team delivering in a high-volume, fast-paced operational environment. You will be responsible for setting clear expectations, managing performance and supporting staff to deliver consistent, high-quality outcomes for customers. You will also play a key role in maintaining a positive, accountable team culture while ensuring compliance with policy and legislative requirements.

This role supports staff operating in fast-paced and at times psychosocially demanding environments, and contributes to building capability, confidence and resilience across frontline teams. It requires strong organisational skills, sound judgement, and the ability to respond to competing priorities.

Duties and Responsibilities Responsibilities of the APS6 Team Leader include: Support the branch executive, department and government in the strategic direction of employment services programs. Demonstrate supervisory capability with the ability to line manage staff, set clear performance expectations and communicate results and outcomes. Identify risks and strategically challenge processes to identify and implement improvements that enhance customer experience and/or operational efficiency.





Strong leadership and management skills in a dynamic and fast-paced environment with the ability to manage changing priorities, plan and meet deadlines. Deliver highly effective coaching and mentoring skills focused on meeting development needs and promoting continuous improvement. To provide constructive feedback, monitor and evaluate performance data (using available tools) at a team and individual level to identify areas of improvement and undertake any necessary performance management steps.

Develop the capability of their team overall and assist individual staff to meet their full potential and work towards career goals. Take responsibility for own professional development by actively building capability, seeking feedback, and pursuing learning opportunities to maximise performance and support career aspirations.

Promote a focus on positive workplace culture and accountability, including ensuring policy and legislation is followed. Conduct supportive conversations with staff to promote wellbeing. Demonstrate solid written and oral communication skills and a proven ability to work effectively with stakeholders and delivery of change management.

Respond to complex and sensitive requests (either verbally or in writing) within agreed timeframes. A commitment to leading staff in a scheduled environment, demonstrating reliability, punctuality, and adherence to standard operating hours (including start and end of day leadership coverage).

How to Apply Applications are to be submitted using the department’s eRecruit (online recruitment) system. When submitting your application you will be asked to provide: Resume and referees: A current, concise resume outlining your work experience, relevant skills and qualifications. You will also need to provide details of two referees who can confirm your current performance, conduct, suitability, and the claims made in your application.

Pitch (maximum 500 words): A statement outlining your suitability for the role,



including what you can contribute and how your skills, knowledge and experience align with the position. Avoid repeating information from your resume and instead include specific examples or achievements that demonstrate your capability. Recruitment processes within the APS rely on merit.

We have mechanisms in place to ensure applicants are doing the right thing. You must not share or discuss any information relating to the assessments at any time, particularly while the recruitment process is active. Sharing information such as assessment questions, sharing responses or having someone complete an assessment on your behalf goes against merit.

Applicants are expected to ensure all answers and responses are their own responses and not obtained from another source. Applicants found to have jeopardised the integrity of a process will be investigated and risk having their application withdrawn, or for APS employees, the matter may also be referred for investigation as a suspected breach of the Code of Conduct. If you choose to use AI to support you during recruitment, it’s important you understand the department’s guidelines for candidate use of AI throughout the recruitment process.

The APS work level standards outline the expectations for each classification level and can be used as a guide when preparing your application.

Eligibility

Don’t meet all the role requirements? At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Security

Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance. Please refer to the Job Information Pack for more information about the role.

Job Information

Pack - 26-0845 EXT - APS6 Team Leader CCB Opens in new window Job Information Pack - 26-0845 EXT - APS6 Team Leader CCB Opens in new window

📌 Team Leader (Contact Centre) (Perth)
🏢 Department of Employment and Workplace Relations
📍 Perth