Infosys is a global leader in digital services and consulting.

Position

ServiceNow ITOM Lead

Location: Perth, Australia

Salary: AUD 150,742–171,215 Annual Gross (Indicative)

Flexible working arrangements (hybrid, reviewed case‑by‑case).

ServiceNow ITOM Lead – Role Overview

Lead the strategy, design and implementation of ServiceNow ITOM solutions, ensuring robust Discovery, accurate CMDB, real‑time visibility and automated operations across the enterprise IT landscape.

Key Responsibilities

- Drive end‑to‑end delivery of ITOM modules: Discovery, CMDB, Service Mapping, Event Management and Orchestration.
- Architect scalable ITOM solutions aligning with infrastructure, cloud and network strategies.
- Ensure CMDB health, dependency mapping and service‑level visibility.
- Implement monitoring/event integrations (e.g., SolarWinds, Dynatrace, AppDynamics, Zabbix).
- Lead automation using Flow Designer, Orchestration and IntegrationHub.
- Govern ITOM standards, MID Server strategy and data quality frameworks.
- Mentor developers/analysts and collaborate with infrastructure, cloud and DevOps teams.

Skills & Experience

- 7+ years of ServiceNow experience with deep expertise in the ITOM suite.
- Hands‑on with Discovery patterns, probes, sensors, identification rules and reconciliation.
- Solid knowledge of CMDB data models (CSDM) and service dependency mapping.




- Experience integrating ITOM with monitoring and cloud platforms (AWS, Azure, GCP).
- Strong scripting (JavaScript), API integrations and troubleshooting skills.
- Certifications: CSA mandatory; CIS‑Discovery, CIS‑Event Management or ITOM Specialist preferred.

Preferred

- Experience authoring ITSM policies, SOPs, standards, operational models, runbooks and training assets.
- Hands‑on expertise as a ServiceNow power/expert user across ITSM and ITOM modules (administration optional).
- Practical experience with CMDB governance, service mapping, CI lifecycle management and data quality improvement.

Additional

- Experience working on large projects.
- Excellent customer‑interfacing skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and outstanding analytical and problem‑solving skills.

Benefits

- Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid, reviewed case‑by‑case)
- Health Insurance Discount and Well‑being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing

EEO Statement

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal chance employer.

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📌 ServiceNow ITOM (Melbourne)
🏢 Infosys
📍 Melbourne