Cvent Australia is looking for a Project Manager on the Event 360 Professional Services Team supporting customers leveraging Cvent’s Virtual and Onsite Solutions.

The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role’s metrics and activities. A successful candidate in this role is tech savvy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships.

Responsibilities

- Serve as the primary customer contact, managing their pre‑event and onsite experience in the Cvent platform across a range of event sizes and complexities
- Manage several concurrent projects of differing sizes and complexity
- Lead projects through engaging with the customer, vendors and internal resources to ensure the success of the project
- Communicate and adhere to project milestones and internal metrics
- Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions
- Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
- Troubleshoot potential issues to ensure the customer’s success at their event
- Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects




- Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
- Configure event specific technology throughout the project lifecycle
- Manage the event‑day implementation team
- Work with finance on reconciling projects
- Travel within this role will vary based on the type of event projects being managed - approximately 40% travel
- Perform other duties as assigned

Qualifications

- Bachelor’s degree or equivalent experience
- Cvent Advanced Certification highly preferred
- Audio Visual and Production experience recommended
- Basic networking knowledge is an asset
- Experience with event planning, project management or customer success
- Excellent communication skills (verbal and written)
- Qualified applicants must be able to lift at least 50 pounds such as large boxes, printers, etc.
- Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
- Must be able to integrate knowledge across disciplines to ensure event execution success
- Ability to work within a team to achieve goals
- Strong business acumen, ethics and high integrity
- Excel at developing relationships over the phone, email and in person
- Robust understanding of the onsite event management experience
- Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software

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📌 Project Manager, Professional Services (City of Sydney)
🏢 Cvent
📍 City of Sydney