We are seeking an experienced Warranty Manager to join our team in the A.C.T. The role involves assessing, scheduling, and coordinating construction work for issues, defects, or repairs on finished homes. You will identify issues, scope repair works, communicate effectively with all parties, ensure high standards of work, maintain cost-effectiveness and safety, develop relationships with contractors and customers, coordinate trades, conduct pre-handover inspections, and contribute to improving the build process.

Benefits

- Tool of trade fully maintained work vehicle (including fuel)
- Discount on home builds and land packages
- Paid Parental Leave
- Optional 5 weeks paid leave
- Friendly, social and collaborative team environment
- Company Wide Reward and Recognition Platform, where points are redeemable for cash vouchers or days off
- Recruitment Referral Program - up to $5000
- Access to our employee assistance program for you and your family

Key Responsibilities

- Respond promptly to notification of warranty items, investigate and scope works
- Assess and verify warranty defects and report to management
- Complete rectification works in a timely manner to the clients satisfaction
- Ensure works identified are completed to a high standard and client sign off is achieved
- Complete minor works as required (adjustment of doors, locks and small construction activities)
- Co-ordinate trades and set achievable targets for completion of works
- Ensure protected work procedures and practices occur




- Communicate with clients and trades regularly to maintain momentum and understanding of progress
- Develop and maintain strong relationships with clients, contractors and other interested parties

Experience

- Extensive exposure to the residential Class 1 building environment
- Proven ability to lead, manage trades, and negotiate with interested parties
- Extensive experience in scheduling and arranging works in residential settings
- Strong understanding of WHS, quality, and environmental standards, with leadership skills that drive a positive culture
- Ability to build strong relationships, problem solve and negotiate
- Experience using OnSite Companion, ACC or similar computer systems to arrange works

Qualifications

- Trade Qualification
- Construction General Induction Card (White Card)
- Asbestos Awareness Card
- Silica Awareness Card
- Current Drivers Licence
- First Aid Certificate
- Electrical Test & Tag (desirable)

Everyone belongs at Rawson Group

Diversity, equity, inclusion and belonging are key to realising our purpose of building better together. We recognise all individuals, regardless of their gender, cultural origin, LGBTQIA+, disability, or neurodiversity and acknowledge that those from underrepresented groups may face unique challenges in the job application process. We encourage all candidates to apply - your unique experiences and perspectives is what makes us great. Please reach out to us, if you have any accessibility requirements throughout the application process - we will provide reasonable adjustments for individuals to ensure a smooth application process.

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📌 Warranty Manager (City of Sydney)
🏢 Rawson Group
📍 City of Sydney